Assistant Manager

Chelsea Park Motor Lodge; Nelson; On-site; NZD 42,000 - 60,000; Full time

Job summary

Chelsea Park Motor Lodge in Nelson is seeking a hands-on Motel Assistant Manager to oversee daily operations, guest services, front office tasks and support housekeeping to maintain high cleanliness standards.

You will manage bookings, respond to inquiries, supervise staff, assist with rostering and social media updates, and participate in revenue management while ensuring safety and health compliance for a great guest experience.

Qualifications

• Experience in hotel/motel management or similar hospitality role.
• Strong understanding of reservations systems (Booking.com, TripAdvisor, Expedia, etc.).
• Proven leadership and customer service skills.
• Ability to work flexible hours, including weekends and public holidays.
• Experience with RMS reservations system.

Responsibilities

• Carry out daily motel operations, including check-ins, check-outs and guest inquiries
• Supervise and monitor housekeeping
• Handle bookings, cancellations, online reservation systems, guest communication and reviews
• Ensure excellent customer service and resolve any guest concerns efficiently
• Assist and supplement the housekeeping team with their tasks to ensure the rooms are ready on time
• Maintain overall motel cleanliness indoors and outdoors, safety, and compliance with health regulations
• Monitor occupancy levels and assist in revenue management
• Oversee stock control and ordering of supplies on the request of the manager
• Assist with basic rostering, timesheets and staff management
• Assist with social media posts

Skills

Leadership

Customer service

Reservations systems

Tools

RMS

OTA platforms

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As a Motel Assistant Manager, you will oversee daily operations, ensuring a high standard of customer service and smooth running of the motel. In addition to front office and management duties, you will actively assist the housekeeping team, supplementing their tasks as needed to maintain high cleanliness standards and assisting with marketing the motel through reservations, promotions and social media channels. This is a hands - on role.

Key responsibilities

Carry out daily motel operations, including check-ins, check-outs and guest inquiries

Supervise and monitor housekeeping

Handle bookings, cancellations, online reservation systems, guest communication and reviews

Ensure excellent customer service and resolve any guest concerns efficiently

Assist and supplement the housekeeping team with their tasks to ensure the rooms are ready on time

Maintain overall motel cleanliness indoors and outdoors, safety, and compliance with health regulations

Monitor occupancy levels and assist in revenue management

Oversee stock control and ordering of supplies on the request of the manager

Assist with basic rostering, timesheets and staff management

Assist with social media posts

About you

Previous experience in hotel/motel management or a similar hospitality role

Good understanding in reservations systems, Booking.com, Trip Advisor, Expedia etc., OTA's, SEO

Strong leadership and customer service skills

Ability to work flexible hours, including weekends and public holidays

Experience in reservation systems (RMS)

Excellent communication and problem-solving abilities

Legal right to work in New Zealand

We are not able to sponsor applicants through New Zealand Immgration.