Tenancy Manager

Ka Puta Ka Ora Emerge Aotearoa; Auckland; On-site; NZD 76,000 - 86,000; Full time

Benefits offered by this job

Wellbeing support

Staff discounts

Generous leave

Training & development

Te Tiriti partnership

Job summary

Ka Puta Ka Ora Emerge Aotearoa in Auckland is seeking a permanent full-time Tenancy Manager to oversee a diverse housing tenancy portfolio. Based in South Auckland with travel across Auckland, you will manage tenancy agreements, rent reviews, inspections, and landlord relationships to deliver high-quality housing outcomes.

You will bring a Level 4 qualification in Property Management, 2+ years in social housing, and strong knowledge of the Residential Tenancies Act 1986.

Qualifications

• Level 4 qualification in Property Management.
• Minimum 2 years' experience in social housing.
• Strong knowledge of the Residential Tenancies Act 1986.
• Experience managing tenancy portfolios, rent processes, inspections, and maintenance.

Responsibilities

• Manage tenancy agreements, rent reviews, reconciliations, and arrears processes.
• Coordinate property inspections, maintenance activities, and contractor engagement.
• Match tenants to suitable properties and support tenancy transitions, entries, and exits.
• Build effective relationships with tenants, whānau, landlords, contractors, and partner agencies.
• Monitor tenancy performance and contribute to continuous improvement initiatives.
• Provide guidance on tenancy processes and ensure organisational standards are maintained.

Skills

Tenancy management

Stakeholder comms

Administration

Rent processes

Inspections

Education

Level 4 Property Management

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Support people to access and sustain safe, stable housing while managing a diverse tenancy portfolio across Auckland.

Ka Puta Ka Ora Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing, and housing services. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau (families) be the best they can be.

We have a permanent full-time Tenancy Manager opportunity within our Tenancy Services Auckland Service. Based in South Auckland, with travel required across other parts of Auckland, you'll manage a tenancy portfolio that supports positive housing outcomes while ensuring properties, tenancies, and tenancy-related processes are delivered to a high standard.

You will:

• Manage tenancy agreements, rent reviews, reconciliations, and arrears processes.
• Coordinate property inspections, maintenance activities, and contractor engagement.
• Match tenants to suitable properties and support tenancy transitions, entries, and exits.
• Build effective relationships with tenants, whānau, landlords, contractors, and partner agencies.
• Monitor tenancy performance and contribute to continuous improvement initiatives.
• Provide guidance on tenancy processes and ensure organisational standards are maintained.

You're organised, solution-focused, and enjoy balancing people, property, and tenancy outcomes. You build trusted relationships, communicate confidently with a wide range of stakeholders, and take pride in delivering a high-quality service that makes a meaningful difference for the communities we support.

You will bring:

• A Level 4 qualification in Property Management.
• Minimum 2 years' experience in social housing or community housing.
• Strong knowledge of the Residential Tenancies Act 1986 and tenancy management practices.
• Experience managing tenancy portfolios, rent processes, inspections, and maintenance coordination.
• Strong administrative, record management, and reporting skills.
• Must hold and maintain First Aid certification including CPR, or be willing and able to complete this.

Join a supportive team where your expertise helps create sustainable housing outcomes for people and whānau.

We offer:

• Annual salary of $76,240.85 - $85,990.20, depending on experience.
• Access to extensive wellbeing support, including counselling, budgeting advice, coaching services, and mental health workshops to support your hauora (wellbeing) and personal growth.
• Staff discounts with Southern Cross Health, PB Tech, Harvey Norman, Anytime Fitness, and more.
• Generous leave entitlements, including wellbeing leave, cultural leave, and study leave where applicable.
• Ongoing training and development opportunities.
• Inclusive and supportive teams grounded in Te Tiriti o Waitangi (The Treaty of Waitangi) and our Pou.
• Opportunities to grow within one of Aotearoa's largest for-purpose organisations.