Shift Supervisor: Lead Teams & Craft Customer Experience

Starbucks Coffee Company; Auckland; On-site; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Career development

Discounts across Tahua Partners brands

Values-driven brand culture

Job summary

Starbucks NZ is seeking a Shift Supervisor to lead on the floor, coach baristas, and support smooth operations. You will help create a welcoming Third Place for customers and partners, guiding shifts with care and consistency.

The role emphasizes strong communication, teamwork, and a natural leadership approach, with opportunities for development and a values-driven workplace culture built on Craft, Courage, Results, Belonging, and Joy.

Qualifications

• Experience in leading teams and shifts.
• Strong communication and teamwork abilities.
• Ability to stay calm and positive in a fast-paced environment.

Responsibilities

• Lead every shift with care, fairness and consistency.
• Build confidence, capability, and craft within the team.
• Create organized shifts that deliver great customer experiences.
• Pay attention to details that matter.
• Support partners to perform at their best.

Skills

Leadership

Customer service

Communication

Teamwork

Supervisory experience

Job description

Starbucks NZ is seeking a Shift Supervisor to lead on the floor, coach baristas, and support smooth operations. You will help create a welcoming Third Place for customers and partners, guiding shifts with care and consistency.

The role emphasizes strong communication, teamwork, and a natural leadership approach, with opportunities for development and a values-driven workplace culture built on Craft, Courage, Results, Belonging, and Joy.