Supervisor - Starbucks St Lukes

Tahua; Auckland; On-site; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Career development

Discounts across Tahua Partners brands

Values-driven brand culture

Job summary

Starbucks NZ is seeking a Shift Supervisor to lead on the floor, coach baristas, and support smooth operations. You will help create a welcoming Third Place for customers and partners, guiding shifts with care and consistency.

The role emphasizes strong communication, teamwork, and a natural leadership approach, with opportunities for development and a values-driven workplace culture built on Craft, Courage, Results, Belonging, and Joy.

Qualifications

• Experience in leading teams and shifts.
• Strong communication and teamwork abilities.
• Ability to stay calm and positive in a fast-paced environment.

Responsibilities

• Lead every shift with care, fairness and consistency.
• Build confidence, capability, and craft within the team.
• Create organized shifts that deliver great customer experiences.
• Pay attention to details that matter.
• Support partners to perform at their best.

Skills

Leadership

Customer service

Communication

Teamwork

Supervisory experience

Job description

At Starbucks , we ’re m ore than a café, we’re a place of connection, belonging, and purpose. For over two decades in New Zealand, our stores have been the third place, where lifelong connections start and where partners (employees) grow into leaders.

Starbucks New Zealand is owned and operated by a kiwi business. Tahua Group provides unique employment opportunities across multiple brands (Burger King, Popeyes, Number one sho es, Hannah’s , The Outlet, and Resonate) , so you are part of a much larger family. People are at the heart of who we are, the people represent one of our pillars here at Starbucks.We believe that working together with each other, our customers, and our community makes a positive impact – that is what defines family at Starbucks .

As a Shift Supervisor , you’re a key leader on the floor ; guiding baristas, supporting operations, and helping create a welcoming Third Place for customers and partners alike. Every shift is an opportunity to make an impact.

What the role looks like:

• Leading every shift with care, fairness and consistency
• Building confidence, capability, and craft within the team
• Creating organised shifts that deliver great customer experiences
• Paying attention to the details that matter
• Helping partners perform at their best

What you’ll bring:

• 1 year customer service experience with 6 months – 1 year of supervisory experience
• Strong communication and teamwork skills
• Ability to stay calm, focused, and positive in a fast-paced environment
• A natural leadership approach that inspires others

Why Starbucks?

• Career development, training, and a pathway to management
• A warm workplace culture built on values and connection
• Opportunities and discounts across Tahua Partners brands
• Be part of a values-driven brand built on Craft, Courage, Results, Belonging, and Joy where people are at the heart of everything we do.

If you love people, coffee, and leadership, this is your next step.