Service Manager - Lower Hutt Workshop

Brendan Foot Supersite; Wellington; Presencial; NZD 90.000 - 120.000; Tempo integral

Benefícios oferecidos por esta vaga

Monthly incentive

Company drive car

Staff discounts and benefits

Resumo da vaga

Brendan Foot Supersite is seeking an experienced Service Manager to lead a busy, multi-franchise workshop in Wellington. You will oversee service operations, mentor technicians and support staff, and ensure outstanding customer service while meeting manufacturer standards and targets.

The role offers a competitive salary with incentives and staff benefits, with a hands-on leadership style in a fast-paced dealership environment.

Qualificações

• Proven experience as a Service Manager in the automotive industry.
• Strong workshop and service department knowledge.
• Experience in a multi-franchise dealership environment.
• Excellent people leadership skills.
• Calm, professional approach in a busy environment.

Responsabilidades

• Leading, supporting and developing a great service team.
• Overseeing workshop productivity, efficiency and workflow.
• Driving strong customer service and communication standards.
• Managing service department performance, including sales, GP, CSI and operational targets.
• Supporting Service Advisors, Technicians and workshop leadership.
• Ensuring manufacturer standards, warranty processes and compliance requirements are met.
• Identifying opportunities to improve processes, customer experience and department performance.
• Creating a positive, accountable and team-focused environment.

Conhecimentos

Service management

Leadership

Automotive workshop

Descrição da vaga

Brendan Foot Supersite is one of the largest and most well-established vehicle sales and service providers in the Wellington region of New Zealand. The business offers a comprehensive range of automotive services, supporting both new and existing vehicle owners. With a strong local presence, the company is known for its customer-focused approach and commitment to quality workmanship. Team members benefit from working in a busy, professional environment with opportunities to develop their skills in the automotive sector.

About the role

You will be responsible for:

• leading, supporting and developing a great service team;
• overseeing workshop productivity, efficiency and workflow;
• driving strong customer service and communication standards;
• managing service department performance, including sales, GP, CSI and operational targets;
• supporting Service Advisors, Technicians and workshop leadership;
• ensuring manufacturer standards, warranty processes and compliance requirements are met;
• identifying opportunities to improve processes, customer experience and department performance;
• creating a positive, accountable and team-focused environment.

About you

We are looking for someone with the experience, confidence and passion to lead a great team to success.

You will ideally have:

• proven experience as a Service Manager in the automotive industry;
• strong workshop and service department knowledge;
• experience in a multi-franchise dealership environment;
• excellent people leadership skills;
• a practical, solutions-focused approach;
• confidence managing performance, workflow and department results;
• the ability to build trust and bring people with you;
• a calm, professional approach in a busy environment.

What we offer

• Competitive salary plus monthly incentive and company drive car
• A busy multi-franchise workshop environment
• A great team with strong potential
• Support from an experienced senior leadership team
• Long-term career opportunity within a successful family-owned dealership group
• Staff discounts and benefits

This role would suit an experienced Service Manager who wants to take ownership of a busy department, lead a capable team, and make a real impact.

For further information, please contact Paula at [e-mail] or phone [phone].

Applicants must be a NZ resident or have a valid NZ work visa.