Service Manager

CCS Disability Action; Palmerston North; On-site; NZD 75,000 - 95,000; Full time

Benefits offered by this job

Exclusive discounts

Employee Assistance Programme (EAP)

Paid annual wellbeing day

Job summary

CCS Disability Action is seeking a Service Manager to provide strong leadership and supervision for service staff across the Manawatū region and nearby areas. The role focuses on delivering high-quality, adaptable support to disabled people and their families, while driving regional planning and organisational change.

You will lead service delivery with a people-centered approach, develop collaborative relationships with consumer groups, and support staff development in a not-for-profit

Qualifications

• Understanding person and family directed planning and community development concepts.
• Strong time management and organisational skills.
• Team leadership experience or relevant examples.
• Qualified in Social Services or Human Services or equivalent.
• Experience in a social services agency working with disabled people/families is advantageous.

Responsibilities

• Provide effective leadership and supervision to staff.
• Drive quality improvement activities and contribute to regional and branch planning.
• Contribute to the region’s strategic/business planning and lead implementation of organisational change.
• Lead and coordinate high quality services that are creative, flexible, and responsive to disabled people and their families/whānau.
• Develop and maintain positive relationships with disability consumer groups and governance.

Skills

Team leadership

Time management

Organisational skills

People leadership

Social services qualification

Experience with disabled people

Education

Social Services qualification or equivalent

Job description

Job description Service Manager

Hours: Permanent, full-time (40 hours per week)

We have an exciting leadership position available for someone with a people-focussed mindset, to support the delivery of services within the Manawatū, Horowhenua, Whanganui and Wairarapa areas. You will:

• Provide effective leadership and supervision to staff.
• Drive quality improvement activities and contribute to regional and branch planning.
• Contribute to the region’s strategic/business planning, and lead implementation of agreed organisational change.
• Lead and coordinate high quality services that are creative, flexible, and responsive to the needs of disabled people and their families/whānau.
• Develop and maintain positive working relationships with disability consumer groups and governance.

Job specific information

This role offers you an exciting opportunity to become involved in providing leadership to the Manawatū, Horowhenua, Whanganui, and Wairarapa branches. This position involves relationship building, support and administration, along with leading a team of service staff who provide support services, information, and advocacy for both disabled people and their family/whānau. You will be part of a supportive team that values collaboration, compassion, and respect for one another.

We believe that our employees are our most valuable asset, and we are committed to providing a supportive work environment where you can thrive and grow. Whether you have previous experience leading service delivery in an organisation, or are new to the not-for‑profit sector, we will provide you with the training, resources, and development you need to apply your managerial skillsets and thrive in this role.

Our organisation takes a social, rather than medical approach, supporting disabled people to live their best lives. We are guided by the Enabling Good Lives principles, shifting power and authority back to disabled people and their families, to increase choice and control in their lives.

About you

Our ideal candidate will be able to demonstrate the following personal skills and attributes and professional skills and knowledge:

• You will understand person and family directed planning and community development concepts.
• Strong time management and organisational skills.
• You have team leadership experience or can provide relevant examples that highlight these skills.
• You hold a relevant qualification in Social Services or Human Services or equivalent qualification and/or work experience.
• You may have experience working in a social services agency. Working with disabled children/youth/adults, their families/whānau and significant others would be advantageous.

Why us?

At CCS Disability Action, we foster a supportive and inclusive workplace guided by the UN Convention on the Rights of Persons with Disabilities, Te Tiriti o Waitangi, and the New Zealand Disability Strategy. We uphold a strong human rights framework and promote equal opportunities for all.

Our strategic priorities, Te Aronui, shape how we work – valuing relationships, wellbeing, and knowledge while keeping whānau hauā/disabled people at the heart of everything we do. We celebrate diversity and offer flexible work arrangements to support work-life balance. Join our friendly, values-driven team and make a meaningful impact every day.

With a strong employee value proposition, we offer great employee benefits, job-related training, and clear career growth pathways. Whether you’re with us short-term or long-term, we provide the tools and opportunities for success. Our employee benefits programme includes:

• Exclusive discounts
• Free access to the Employee Assistance Programme (EAP)
• A paid annual wellbeing day.

Applications close on Thursday 3 September 2026 at 5pm.

We work within a human rights framework and are committed to equal opportunity in all our employment policies and procedures. We welcome enquiries from everyone and value diversity in our workforce. We openly encourage disabled people to apply.

If you need accommodations or an alternative application method, please email:***************@ccsDisabilityAction.org.nz
We’re committed to making our process accessible to all.