Service Manager

Ingham; Taupo; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Performance incentives

Job summary

Ingham is seeking a Service Manager to lead the multi-brand service operation in Taupo, covering Chery, GWM, Hyundai, Isuzu, Nissan, Omoda Jaecoo, and Holden. This hands-on leadership role focuses on productivity, profitability, and customer experience across workshop and parts.

You will drive day-to-day service performance, implement structure, manage staff, and ensure brand standards while partnering with front-line teams to improve bookings and delivery in a stable, well-established

Qualifications

• Proven experience in a Service Manager or Aftersales Manager role.
• Strong understanding of workshop flow and productivity.
• Hands-on leadership with staff and process management.
• Franchise or multi-brand experience preferred.

Responsibilities

• Lead day-to-day operation of Service.
• Drive workshop productivity and labour sales.
• Improve customer communication and experience.
• Set and track departmental budgets and targets.
• Ensure brand standards across all represented brands.
• Collaborate with front line to improve booking and workflow.
• Build capability within the team and maintain accountability.

Skills

Multi-brand experience

Franchise experience

People leadership

Customer communication

Workshop productivity

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Service Manager – Ingham Taupo Great Lake

We are looking for a Service Manager to take ownership of our multi-brand Service operation in Taupo, covering Chery, GWM, Hyundai, Isuzu, Nissan, Omoda Jaecoo, and Holden.

This is a hands-on leadership role. You will be responsible for performance, people, and process across the workshop and parts department, with a clear focus on productivity, profitability, and customer experience.

You will step into a functioning operation that needs tighter structure and consistent leadership to perform at its best.

The Role

• Lead the day-to-day operation of Service
• Drive workshop productivity, WIP control, and labour sales
• Improve customer communication and overall experience
• Set, track, and deliver departmental budgets and targets
• Ensure brand standards and processes are consistently met across all represented brands
• Work closely with the front line to improve booking, workflow, and delivery
• Build capability within the team, holding people accountable

What We're Looking For

• Proven experience in a Service Manager, Aftersales Manager, or similar role
• Strong understanding of workshop flow, technician management, and productivity
• Comfortable working in a hands-on environment, not just behind a desk
• Someone who brings structure, follows through, and lifts standards
• Clear communicator who can deal with both customers and staff directly
• Franchise experience preferred, multi-brand experience a bonus

What's On Offer

• A key leadership role within a national dealership group
• Autonomy to run and improve your department
• Competitive salary package with performance incentives
• Company vehicle
• Stable, established brand with strong market presence
• Long-term opportunity for the right person

Who We Are

Ingham is a proudly New Zealand-owned automotive group with a reputation for excellence built over four decades. We represent some of the most trusted vehicle brands and are committed to delivering outstanding service and continuous growth across all areas of our business.