Service Manager

Ingham Driven; Taupo; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Performance incentives

Job summary

Ingham Taupo Great Lake is seeking a Service Manager to own the multi-brand service operation, covering Chery, GWM, Hyundai, Isuzu, Nissan, Omoda Jaecoo, and Holden. This hands-on leadership role focuses on productivity, profitability, and customer experience.

You will lead day-to-day service, drive workshop efficiency, budget delivery, and ensure brand standards across all brands. A structured approach and clear communication with customers and staff are essential.

Qualifications

• Proven experience as Service Manager, Aftersales Manager, or similar role.
• Strong understanding of workshop flow, technician management and productivity.
• Clear communicator with customers and staff.

Responsibilities

• Lead the day-to-day operation of Service.
• Drive workshop productivity, WIP control, and labour sales.
• Improve customer communication and overall experience.
• Set, track, and deliver departmental budgets and targets.
• Ensure brand standards and processes across all represented brands.
• Collaborate with front-line to improve booking, workflow and delivery.
• Build capability within the team and ensure accountability.

Skills

Service leadership

Workshop flow

Technician management

Brand/Franchise experience

Clear communication

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Service Manager – Ingham Taupo Great Lake

We are looking for a Service Manager to take ownership of our multi-brand Service operation in Taupo, covering Chery, GWM, Hyundai, Isuzu, Nissan, Omoda Jaecoo, and Holden.

This is a hands-on leadership role. You will be responsible for performance, people, and process across the workshop and parts department, with a clear focus on productivity, profitability, and customer experience.

You will step into a functioning operation that needs tighter structure and consistent leadership to perform at its best.

The Role

• Lead the day-to-day operation of Service
• Drive workshop productivity, WIP control, and labour sales
• Improve customer communication and overall experience
• Set, track, and deliver departmental budgets and targets
• Ensure brand standards and processes are consistently met across all represented brands
• Work closely with the front line to improve booking, workflow, and delivery
• Build capability within the team, holding people accountable

What We're Looking For

• Proven experience in a Service Manager, Aftersales Manager, or similar role
• Strong understanding of workshop flow, technician management, and productivity
• Comfortable working in a hands-on environment, not just behind a desk
• Someone who brings structure, follows through, and lifts standards
• Clear communicator who can deal with both customers and staff directly
• Franchise experience preferred, multi-brand experience a bonus

What’s On Offer

• A key leadership role within a national dealership group
• Autonomy to run and improve your department
• Competitive salary package with performance incentives
• Company vehicle
• Stable, established brand with strong market presence
• Long-term opportunity for the right person

Who We Are

Ingham is a proudly New Zealand-owned automotive group with a reputation for excellence built over four decades. We represent some of the most trusted vehicle brands and are committed to delivering outstanding service and continuous growth across all areas of our business.