Service Manager

Toyota Store Network; Wellington; On-site; NZD 80,000 - 110,000; Full time

Job summary

Toyota Store Network – Whanganui, New Zealand, is seeking a Service Manager capable of leading a skilled team including technicians, apprentices and service advisors. The role suits a Senior Technician, Workshop Foreman or current Service Manager ready to take charge of a focused service department within a major Toyota group.

You’ll lead a team with strong leadership support from the group, drive customer-centric service delivery and contribute to ongoing growth and performance within NZ’s

Qualifications

• Strong automotive technical knowledge.
• Experience as a Senior Technician, Foreman or Service Manager.
• Proven leadership and people skills.
• Strong commercial awareness and a focus on results.
• A passion for developing others and delivering exceptional customer experiences.

Responsibilities

• Maximise the day to be well organised, productive and efficient.
• Effectively manage our booking and job allocation systems.
• Clear and timely communication with front-line service advisors, customers and technicians.
• Ensure apprentices and technicians are getting training and support to develop their skillsets.
• Foster positive, 'one team' interactions with Parts and Sales teams.
• Be dedicated to delivering an exceptional customer experience each visit.

Skills

Leadership

Automotive knowledge

People management

Job description

Toyota Store Network – Wanganui, North Island

Manawatu & TRC Toyota is looking for our next Service Manager in Whanganui.

This is an outstanding opportunity for an experienced Senior Technician, Workshop Foreman or current Service Manager who is ready to lead a focused service department within one of New Zealand's progressive Toyota groups.

You'll take the reins of an established team of skilled technicians, apprentices, and service advisors supported by a strong leadership team and the country's number one vehicle brand.

What's in it for you?

• Competitive remuneration package with performance incentives
• Lead a high-performing workshop with an established customer base
• Ongoing support from our CEO, GM, Group Service Manager and experienced Service Managers across the group
• Career development opportunities within a growing organisation
• Work with Toyota, New Zealand's leading automotive brand where solid strategies, growth and improved customer offerings are at the forefront of what we do daily
• Be part of a company that values people, performance and culture

What you'll bring

• Strong automotive technical knowledge
• Experience as a Senior Technician, Foreman or Service Manager
• Proven leadership and people skills
• Strong commercial awareness and a focus on results
• A passion for developing others and delivering exceptional customer experiences

The role

• Maximising the day so it is well organised, productive and efficient
• Effectively managing our booking and job allocation systems
• Clear and timely communication with our front-line service advisors, our customers and of course our technicians
• Ensuring our apprentices and techs are getting the training and support they need to continue to develop and grow their skillsets
• Positive, 'one team' interactions with our Parts and Sales teams
• Being dedicated to ensuring our customers have an exceptional experience each time they visit us
• Accountability for the Service department budgets, profits and KPI's
• Motivation, support, positivity and getting the job done - it's simple really!

Ready to take the next step?

Opportunities like this don't come along often.

If you're ready to move into a leadership role where you can make a real impact, we'd love to hear from you.

Applicants must have the legal right to live and work in New Zealand.