Service Manager

simedarby; New Zealand; On-site; NZD 90,000 - 120,000; Full time

Job summary

Truckstops Blenheim is seeking a Service Manager to lead our busy service department and drive performance. Reporting to the Branch Manager, you will oversee the service team, ensure quality workmanship and maintain safety standards while delivering great customer outcomes.

You’ll bring proven workshop leadership, coaching skills and a solid understanding of budgeting and profitability. This is a hands-on role in a busy workshop where people and processes matter.

Qualifications

• Experience leading a service/workshop team in a busy environment.
• Ability to coach technicians and apprentices to build capability.
• Strong understanding of budgets, P&L and performance targets.
• Commitment to health and safety and a safe working culture.
• Excellent communication and relationship-building across levels.

Responsibilities

• Lead and motivate the service team to deliver quality service.
• Coach and develop technicians and apprentices to build team capability.
• Manage workshop performance, budgets and targets.
• Prioritise workflow and resources to deliver great customer outcomes.
• Champion health and safety and maintain a strong safety culture.
• Collaborate with Branch Manager to support branch success.

Skills

Leadership

People management

Budgeting

Health & Safety

Communication

Coaching

Workshop experience

Job description

Company : Truck Stops (NZ) Ltd Develop your leadership career while leading a great team at Truckstops Blenheim.

Your new role as Service Manager

Reporting to the Branch Manager and supported by the Regional Manager, you'll have responsibility for the performance and day-to-day operation of the service department.

You'll be responsible for:

• Leading and motivating the service team to deliver quality service and follow best practice
• Coaching and developing technicians and apprentices to build team capability
• Managing workshop performance, budgets and targets
• Prioritising workflow and resources to deliver great outcomes for our customers
• Championing health and safety and maintaining a strong safety culture
• Working collaboratively with the Branch Manager to support the success of the wider branch

What you'll bring

This role will suit a skilled organiser, planner and people leader who understands the demands of a busy workshop environment and knows how to balance people, performance and customer service.

To be successful, you'll have:

• Previous workshop leadership experience as a Senior Leading Hand, Foreman or similar
• Proven ability to lead, motivate and develop people
• Exceptional communication skills and the ability to build relationships at all levels
• A good understanding of workshop financials, including budgets, profit and loss, margins and performance targets
• Strong decision-making, planning and prioritisation skills
• A genuine commitment to health and safety
• A customer-focused approach and commitment to quality service
• The drive to overcome challenges and continuously improve performance

Grow your leadership career

If you've built strong technical and workshop experience and are ready to broaden your skills, this role offers the opportunity to develop across people leadership, commercial management and operational performance, with support to continue growing as a leader.

If you're ready to step up, take ownership and lead from the front, we'd love to hear from you.

About Us

Truckstops is a wholly owned subsidiary of Sime Motors. Established in 1984, Truckstops has provided unparalleled after-sales parts and service support to the road transport industry for over 40 years. With 19 nationwide branches supporting Hino, Mack, Volvo and UD Truck & Bus, we have grown to become the largest supplier of truck & bus parts and workshop services in New Zealand.

Ready for your next leadership challenge? and take the next step in your career with Truckstops Blenheim.

Note: this role includes background checks including reference, medical, drug, qualifications and right to work checks.