Service Manager

Truck Stops (NZ) Ltd; Blenheim; On-site; NZD 110,000 - 160,000; Full time

Job summary

Truck Stops (NZ) Ltd in Blenheim is seeking a Service Manager to lead the service operation and a skilled team of technicians and apprentices. Reporting to the Branch Manager, you will drive performance, ensure quality service, and manage day-to-day workshop activities.

The role demands strong workshop leadership, budgeting experience, and a focus on developing people while maintaining a robust safety culture.

Qualifications

• Experience leading a workshop team in a busy service operation.
• Proven ability to coach and develop technicians and apprentices.
• Strong budgeting, planning and targets experience.
• Excellent communication and relationship building.
• Commitment to health and safety.
• Customer-focused approach to quality service.

Responsibilities

• Lead and motivate the service team to deliver quality service.
• Coach and develop technicians and apprentices.
• Manage workshop performance, budgets and targets.
• Prioritise workflow and resources for customers.
• Champion health and safety culture.
• Collaborate with Branch Manager to support the wider branch.

Skills

Leadership experience

People management

Workshop leadership

Budgeting & P&L

Health and safety

Customer service

Communication skills

Job description

Company : Truck Stops (NZ) Ltd Develop your leadership career while leading a great team at Truckstops Blenheim. Are you an experienced workshop leader ready to take the next step in your career? We’re looking for a Service Manager to lead our Truckstops Blenheim service operation, with responsibility for a team of skilled and apprentice technicians. This is a great opportunity for someone with strong workshop experience who enjoys developing people, delivering quality service, and driving performance. Your new role as Service Manager Reporting to the Branch Manager and supported by the Regional Manager, you’ll have responsibility for the performance and day-to-day operation of the service department.

You’ll be responsible for:

• Leading and motivating the service team to deliver quality service and follow best practice
• Coaching and developing technicians and apprentices to build team capability
• Managing workshop performance, budgets and targets
• Prioritising workflow and resources to deliver great outcomes for our customers
• Championing health and safety and maintaining a strong safety culture
• Working collaboratively with the Branch Manager to support the success of the wider branch

What you’ll bring

This role will suit a skilled organiser, planner and people leader who understands the demands of a busy workshop environment and knows how to balance people, performance and customer service.

• Previous workshop leadership experience as a Senior Leading Hand, Foreman or similar
• Proven ability to lead, motivate and develop people
• Exceptional communication skills and the ability to build relationships at all levels
• A good understanding of workshop financials, including budgets, profit and loss, margins and performance targets
• Strong decision-making, planning and prioritisation skills
• A genuine commitment to health and safety
• A customer-focused approach and commitment to quality service
• The drive to overcome challenges and continuously improve performance

Grow your leadership career

If you’ve built strong technical and workshop experience and are ready to broaden your skills, this role offers the opportunity to develop across people leadership, commercial management and operational performance, with support to continue growing as a leader. If you’re ready to step up, take ownership and lead from the front, we’d love to hear from you.

About Us

Truckstops is a wholly owned subsidiary of Sime Motors. Established in 1984, Truckstops has provided unparalleled after-sales parts and service support to the road transport industry for over 40 years. With 19 nationwide branches supporting Hino, Mack, Volvo and UD Truck & Bus, we have grown to become the largest supplier of truck & bus parts and workshop services in New Zealand.

Ready for your next leadership challenge?

Note: this role includes background checks including reference, medical, drug, qualifications and right to work checks.

Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.