Service Facilitator - Christchurch

HealthCare NZ; Christchurch; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Laptop provided

Discounted health insurance

Partnership discounts (Samsung, 2DEGRE

Paid training

Job summary

HealthCare NZ, part of the New Zealand Health Group, is seeking a Service Centre coordinator in Ōtautahi Christchurch to be the calm, clear first point of contact for clients, whānau, funders and staff, coordinating home-based support to ensure the right care at the right time. This permanent full-time role operates Monday to Friday, 8:30am–5:00pm from our Burnside office.

You’ll manage rosters, maintain records, and build strong relationships with clients and support workers while using

Qualifications

• Be the trusted first point of contact for clients, whānau, funders and internal teams.
• Coordinate home-based support services to ensure the right care at the right time.
• Manage rosters and respond quickly to changes, ensuring continuity of care.
• Support strong relationships between clients and support workers.
• Keep systems and records accurate and up to date, ensuring services are delivered smoothly and compliantly.
• Put clients at the centre of everything you do with positive, practical outcomes.

Responsibilities

• Be a trusted first point of contact, responding to phone and email enquiries from clients, whānau, funders and internal teams.
• Coordinate home‑based support services, ensuring the right care is in place at the right time.
• Manage rosters and respond quickly when changes arise, problem‑solving to ensure continuity of care.
• Support strong relationships between clients and support workers, helping everyone feel informed, valued and supported.
• Keep systems and records accurate and up to date, ensuring services are delivered smoothly and compliantly.
• Put clients at the centre of everything you do, always working toward positive, practical outcomes.
• Empathy and a genuine interest in helping other
• Passion about the Healthcare sector
• Confidence in using technology/computer literacy
• Exceptional communication and rapport building skills over the phone
• A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment

Skills

Phone & email support

Roster coordination

Communication skills

Tech literacy

Customer service

Empathy

Job description

Ready for a meaningful career?JoinHealthCare New Zealand, our nation's largest home and community support provider. You'll bemaking a real differencein the lives of New Zealanders bycoordinating essential support, empowering them tolive independentlyin their own homes.

Join a rewarding industry where you are contributing to enhancing the lives of others!

• Tools of Trade - Company Laptop Provided
• Discounted Health Insurance
• Exclusive Partnership Discounts including Samsung and 2Degrees
• Full Paid Training Provided

Who we are |Ko wai mātou

HealthCare NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!

Be the calm in the chaos and the connection that mattersyou will be at the heart of our Service Centre, supporting clients to live safely and independently in their own homes. You’ll bring clarity, coordination and care to every interaction; whether you’re helping a client, supporting a support worker, or working alongside internal teams to keep services running smoothly.

This is a Permanent Full Time position - Monday to Friday 8:30am - 5:00pm based in our Burnside office in Ōtautahi Christchurch.

Responsibilities include

• Be a trusted first point of contact, responding to phone and email enquiries from clients, whānau, funders and internal teams.
• Coordinate home‑based support services, ensuring the right care is in place at the right time.
• Manage rosters and respond quickly when changes arise, problem‑solving to ensure continuity of care.
• Support strong relationships between clients and support workers, helping everyone feel informed, valued and supported.
• Keep systems and records accurate and up to date, ensuring services are delivered smoothly and compliantly.
• Put clients at the centre of everything you do, always working toward positive, practical outcomes.
• Empathy and a genuine interest in helping other
• Passion about the Healthcare sector
• Confidence in using technology/computer literacy
• Exceptional communication and rapport building skills over the phone
• A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment

HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.

Reference # 41530

Posted on 12 Nov 2026

Closes on 27 Nov 2026 21:00

Location(s) Christchurch branch area

Expertise Service Facilitation & Coordination

Job level(s) 1 - 3 years of experience, 3 - 5 years of experience, 5 - 7 years of experience