Client Support Coordinator

Accessable; Māngere-Ōtāhuhu; In loco; NZD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Accessable in Airport Oaks, Auckland is seeking a coordinated and proactive Administrator/Coordinator to support our Client Support team. You will handle scheduling for technicians, manage client communications, and ensure accurate data in our CRM and systems.

The role focuses on delivering exceptional customer service across housing, equipment, and service solutions. The ideal candidate demonstrates strong admin and scheduling skills, a solutions-focused mindset, and the ability to multitask in

Competenze

• Experience in administration, customer service and scheduling/coordinating.
• Strong communication and a customer-focused approach.
• Proficient with CRM systems and MS Office.
• Ability to learn new processes quickly and communicate them clearly.

Mansioni

• Coordinate clients across housing, vehicle, equipment, and service solutions.
• Provide accurate scheduling and administrative assistance to technicians.
• Manage high-volume phone calls.
• Support health professionals with application-related queries.
• Record information accurately in CRM systems.
• Assist with invoicing processing.
• Work collaboratively across the team.

Conoscenze

Scheduling

Administration

Customer Service

CRM

Microsoft Office

Communication

Problem-solving

Organisational Skills

Teamwork

Auckland region knowledge

Strumenti

CRM software

Microsoft Office Suite

Descrizione del lavoro

Our mission—to provide solutions for better living—guides us every day and reminds us of the positive impact our work has on the lives of tens of thousands of New Zealanders each year. We offer a comprehensive range of disability and rehabilitation equipment, housing modifications, and support services that empower people to live fuller, more independent lives.

Are you an experienced Administrator or Coordinator with a background scheduling dealing with technicians, tradespeople, or in the healthcare sector?

Do you have a solutions-focused mindset, strong initiative, and the ability to anticipate what’s needed next?

We’re looking for a motivated and organised Coordinator to join our busy team based in Airport Oaks, Auckland. In this unique, pivotal role, you’ll be a key link between our clients, whānau, and our wider team, delivering outstanding customer service where no two days are the same.

About the Role

As part of our Client Support team, you will:

Be a central point of coordination for clients, supporting their journey across housing, vehicle, equipment, and service solutions while providing outstanding client-centric service.

Support technicians with accurate scheduling and administrative assistance

Manage a high volume of inbound and outbound phone calls

Assist health professionals and assessors with application-related queries

Manage service request applications

Ensure all information is recorded accurately within CRM systems and databases

Support invoicing processing

Work collaboratively within a supportive and fast-moving team environment across all business functions

This is a busy and rewarding role suited to someone who enjoys problem-solving, multitasking, and making a positive difference through excellent service. Your strong admin and scheduling skills and compassionate manner will be key to your success.

What You'll Bring

Proven experience in administration, customer service, and scheduling/coordinating

Strong communication skills with a warm, customer-focused approach

Proficient in CRM systems and Microsoft Office applications

The ability to quickly learn and confidently communicate new processes and information

Excellent problem-solving and critical-thinking skills

Excellent organisational skills with strong attention to detail

Ability to remain calm and efficient in a high-volume environment

A collaborative, team-oriented attitude with a genuine "can-do" approach

A positive, empathetic, and enthusiastic personality that builds rapport easily with others

Knowledge of the wider Auckland and Northland regions

Experience within healthcare, disability services, government-funded services, or a contact centre environment would be advantageous.

Why Accessable?

You’ll be joining a supportive team culture that is collaborative, empathic, and values professionalism and real impact – you’ll finish each day knowing your work and contributions matter.

We offer a safe, welcoming, and inclusive workplace that celebrates diversity and lived experience. If you’re someone who brings energy, integrity, and a drive to make a difference — we want to hear from you.

Is this the role for you?

If you turn up each day bringing your energy, integrity, and a genuine drive to make a difference, we’d love to hear from you.

Please note:

This is a full time, office-based role.

You must have the right to work in New Zealand and be willing to undergo a Criminal History Check.

Overseas applications will not be considered.