Home Care Service Coordinator - Christchurch

HealthCare NZ; Christchurch; Vor Ort; NZD 52.000 - 70.000; Vollzeit

Benefits dieser Stelle

Laptop provided

Discounted health insurance

Partnership discounts (Samsung, 2DEGRE

Paid training

Zusammenfassung

HealthCare NZ, part of the New Zealand Health Group, is seeking a Service Centre coordinator in Ōtautahi Christchurch to be the calm, clear first point of contact for clients, whānau, funders and staff, coordinating home-based support to ensure the right care at the right time. This permanent full-time role operates Monday to Friday, 8:30am–5:00pm from our Burnside office.

You’ll manage rosters, maintain records, and build strong relationships with clients and support workers while using

Qualifikationen

• Be the trusted first point of contact for clients, whānau, funders and internal teams.
• Coordinate home-based support services to ensure the right care at the right time.
• Manage rosters and respond quickly to changes, ensuring continuity of care.
• Support strong relationships between clients and support workers.
• Keep systems and records accurate and up to date, ensuring services are delivered smoothly and compliantly.
• Put clients at the centre of everything you do with positive, practical outcomes.

Aufgaben

• Be a trusted first point of contact, responding to phone and email enquiries from clients, whānau, funders and internal teams.
• Coordinate home‑based support services, ensuring the right care is in place at the right time.
• Manage rosters and respond quickly when changes arise, problem‑solving to ensure continuity of care.
• Support strong relationships between clients and support workers, helping everyone feel informed, valued and supported.
• Keep systems and records accurate and up to date, ensuring services are delivered smoothly and compliantly.
• Put clients at the centre of everything you do, always working toward positive, practical outcomes.
• Empathy and a genuine interest in helping other
• Passion about the Healthcare sector
• Confidence in using technology/computer literacy
• Exceptional communication and rapport building skills over the phone
• A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment

Kenntnisse

Phone & email support

Roster coordination

Communication skills

Tech literacy

Customer service

Empathy

Jobbeschreibung

HealthCare NZ, part of the New Zealand Health Group, is seeking a Service Centre coordinator in Ōtautahi Christchurch to be the calm, clear first point of contact for clients, whānau, funders and staff, coordinating home-based support to ensure the right care at the right time. This permanent full-time role operates Monday to Friday, 8:30am–5:00pm from our Burnside office.

You’ll manage rosters, maintain records, and build strong relationships with clients and support workers while using