Service Facilitator - Christchurch Fixed term

HealthCare NZ; Christchurch; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Laptop Provided

Discounted Health Insurance

Exclusive Partnership Discounts

Fully Paid Training

Job summary

New Zealand Health Group is seeking a Service Facilitator in Christchurch on a fixed-term, full-time basis. The role focuses on coordinating home-based support to help clients live independently, while building strong relationships with clients, families and care teams in our Burnside office.

You will join HealthCare NZ as part of the New Zealand Health Group, contributing to vital community health services and ensuring compassionate, efficient service delivery from 8:30am to 5:00pm, Monday to

Qualifications

• Be the first point of contact for clients, families and internal teams.
• Empathy, active listening and clear communication are essential.
• Ability to coordinate services and use computer systems.

Responsibilities

• Be a trusted first point of contact, responding to phone and email enquiries from clients, whānau, funders and internal teams.
• Coordinate home-based support services, ensuring the right care is in place at the right time.
• Manage rosters and respond quickly when changes arise, problem-solving to ensure continuity of care.
• Support strong relationships between clients and support workers, helping everyone feel informed, valued and supported.
• Keep systems and records accurate and up to date, ensuring services are delivered smoothly and compliantly.

Job description

• Service Facilitator - Christchurch Fixed term

Service Facilitator - Christchurch Fixed term

Ready for a meaningful career?JoinHealthCare New Zealand, our nation's largest home and community support provider. You'll bemaking a real differencein the lives of New Zealanders bycoordinating essential support, empowering them tolive independentlyin their own homes.

Join a rewarding industry where you are contributing to enhancing the lives of others!

• Tools of Trade - Company Laptop Provided
• Discounted Health Insurance
• Exclusive Partnership Discounts including Samsung and 2Degrees
• Full Paid Training Provided

Who we are |Ko wai mātou

HealthCare NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!

Be the calm in the chaos and the connection that mattersyou will be at the heart of our Service Centre, supporting clients to live safely and independently in their own homes. You'll bring clarity, coordination and care to every interaction; whether you're helping a client, supporting a support worker, or working alongside internal teams to keep services running smoothly.

This is a Fixed Term Full Time position until October 2027 working Monday to Friday 8:30am - 5:00pm based in our Burnside office in Ōtautahi Christchurch.

Responsibilities include

• Be a trusted first point of contact, responding to phone and email enquiries from clients, whānau, funders and internal teams.
• Coordinate home‑based support services, ensuring the right care is in place at the right time.
• Manage rosters and respond quickly when changes arise, problem‑solving to ensure continuity of care.
• Support strong relationships between clients and support workers, helping everyone feel informed, valued and supported.
• Keep systems and records accurate and up to date, ensuring services are delivered smoothly and compliantly.
• Put clients at the centre of everything you do, always working toward positive, practical outcomes.
• Empathy and a genuine interest in helping other
• Passion about the Healthcare sector
• Confidence in using technology/computer literacy
• Exceptional communication and rapport building skills over the phone
• A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment

HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.

Location(s) Christchurch branch area

Expertise Service Facilitation & Coordination

Job level(s) 0 - 1 year of experience, 1 - 3 years of experience, 3 - 5 years of experience