Senior Service Delivery Coordinator

Qjumpers; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Relocation allowance

Health insurance

Wellbeing programme

Flexible working arrangements

Employee discounts

Employee Network

Job summary

Southern Cross Healthcare NZ is seeking a Senior Service Delivery Coordinator to lead the smooth delivery of rehabilitation services. You will coordinate referrals from funders to our provider network, manage day-to-day administration of service contracts, and ensure approvals, reporting and KPIs are completed accurately and on time.

Based in the Auckland CBD with a hybrid working environment, you will support contracts performance, mentor the Service Delivery Coordinator team, drive continuous

Qualifications

• Previous health administration, service delivery or coordinates experience in NZ healthcare.
• Sharp eye for detail and accuracy with reliable delivery of work.
• Strong organisational, prioritisation and time-management skills.
• Excellent communication with providers, funders and internal teams.
• Proactive problem solving with judgement on escalation.
• Experience with monitoring, audits and contract KPI activities.
• Willingness to share knowledge and support others in the team.
• Comfort with hybrid working and learning new tools quickly.

Responsibilities

• Coordinate referrals from funders through to provider network.
• Manage day-to-day administration of service contracts and approvals.
• Ensure reporting and key processes are completed accurately and on time.
• Act as a liaison for funders, providers, clients and internal teams.
• Support Contracts and Performance Managers with contract performance.
• Contribute to quality monitoring, provider audits and KPI activities.
• Provide guidance and training to the Service Delivery Coordinator team.
• Contribute to projects and continuous improvement initiatives.

Skills

Attention to detail

Strong organisational skills

Excellent communication

Relationship building

Problem solving

Quality monitoring

Team coaching

Hybrid working

Education

NCEA Level 3 (Maths & English)

Business administration or health qualification (advantage)

Tools

Gensolve

Modern business software

Job description

• First-Line Supervisor of Office and Administrative Support Workers

Senior Service Delivery Coordinator

Active + National Support Office

Active+ is the largest New Zealand owned supplier of rehabilitation services in New Zealand, with over 1,500 health providers across a wide range of disciplines delivering service across New Zealand. We've been in business since 1990 and are owned by Southern Cross Healthcare New Zealand.

As our Senior Service Delivery Coordinator, you'll play a key role in ensuring our services are delivered smoothly, accurately and to a consistently high standard. Taking ownership of a portfolio of services, you'll coordinate referrals from funders through to our provider network, support the day-to-day administration of service contracts, and ensure approvals, reporting and key processes are completed accurately and on time. You'll be a trusted connection point for funders, providers, clients and our internal teams, using your judgement to resolve issues, elevate where needed and keep service delivery moving.

What makes this Senior role different is the opportunity to contribute beyond day-to-day coordination. Working closely with our Contracts and Performance Managers (CPMs), you'll support the effective management and performance of service contracts, including quality monitoring, provider audits and contract KPIs. You'll also be a key source of support, guidance and training for the Service Delivery Coordinator team on portfolio-related matters, helping build capability and consistency across the team. Alongside this, you'll contribute to projects and continuous improvement initiatives, looking for smarter and more efficient ways of working and making a broader contribution to how our services perform and evolve.

This is a full-time permanent position based in our Active + National Support Office in the Auckland CBD.

• Previous experience in health administration, service delivery or coordination, ideally within the New Zealand healthcare environment.
• A sharp eye for detail and accuracy, with a commitment to delivering high-quality work.
• Strong organisational skills and the ability to manage competing priorities and meet deadlines.
• Strong communication and relationship-building skills, with the confidence to work effectively with providers, funders and internal stakeholders.
• A proactive approach to problem-solving, with sound judgement around when to resolve an issue and when to elevate.
• An interest in quality, performance and continuous improvement, with the ability to support monitoring, audits and contract KPI activities.
• The confidence to share knowledge and support other coordinators across the team.
• Confidence using Gensolve or similar healthcare systems, as well as modern business software and digital platforms.
• The ability to work independently and collaboratively and be effective in a hybrid working environment.
• NCEA Level 3 or equivalent, including Maths and English.
• A qualification in business administration or a health-related discipline would be an advantage.
• Confidence to take ownership and accountability for your work and see tasks through to completion.
• Confidence working across systems, processes and technology, with the ability to learn new tools quickly.
• Competitive Rewards: Attractive remuneration package and relocation allowance
• Health & Wellbeing: Funded health insurance and a comprehensive wellbeing programme
• Flexibility & Growth: Flexible working arrangements
• Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.

Ko wai matou | Our Organisation

At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do:

• Care First - We lead with compassion, delivering care that is deeply human through genuine manaakitanga.
• Better Together - Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
• Pursue Excellence - We strive to improve, innovate, and excel every day - never settling, always aiming to deliver our best.

Driven by a strong 'for purpose' ethos, we think beyond financial quarters - planning for generations to come.

We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand.