Service Desk Analyst

Placements24; Queenstown; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Certification & training opportunities

Competitive salary

Job summary

Placements24 is seeking a proactive Service Desk Analyst to join our team serving clients in the Queenstown area. You will provide efficient IT support, troubleshoot issues, and help maintain system performance.

This hybrid role offers flexibility while contributing to IT operations for the Eastern Cape region. You will log requests, diagnose hardware/software/network issues, provide first-level support, and assist with user account management.

Qualifications

• Experience in a service desk or IT support role.
• Strong understanding of IT systems and common applications.
• Excellent problem-solving and troubleshooting skills.
• Clear communication and customer-focused approach.

Responsibilities

• Log, prioritise and resolve IT support requests from users via multiple channels.
• Diagnose and troubleshoot hardware, software and network issues.
• Provide first-level support and escalate complex problems to appropriate teams.
• Maintain accurate records of incidents and resolutions in the service desk system.
• Assist with user account management and access control.
• Contribute to development and maintenance of the IT knowledge base.

Skills

Service desk experience

IT support

Troubleshooting

Customer focus

ITIL familiarity

Tools

Service desk tools

Job description

About the Role

Our client requires a proactive Service Desk Analyst to join their team, serving clients in the Queenstown area. This role is essential for providing efficient and effective IT support, ensuring seamless operations for users. You will be responsible for handling technical inquiries, troubleshooting issues, and maintaining system performance. This hybrid role allows for flexibility while contributing vital support to the Eastern Cape operations, fostering a culture of technical excellence and responsiveness.

Key Responsibilities

• Log, prioritize, and resolve IT support requests from users via multiple channels.
• Diagnose and troubleshoot hardware, software, and network issues effectively.
• Provide first-level support and elevate complex problems to appropriate teams.
• Maintain accurate records of incidents and resolutions in the service desk system.
• Assist with user account management and access control.
• Contribute to the development and maintenance of the IT knowledge base.

Requirements

• Previous experience in a service desk or IT support role.
• Strong understanding of IT systems, including operating systems and common applications.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal abilities, with a user-focused approach.
• Ability to work independently and as part of a supportive team.
• Familiarity with ITIL best practices is an advantage.

Benefits

• Competitive salary and benefits package.
• Hybrid work arrangement for a balanced work-life experience.
• Opportunities for professional IT certifications and training.
• Supportive team environment committed to technical excellence.
• Contribution to critical IT infrastructure in the Eastern Cape region.