Customer Care Representative

Placements24; Queenstown; Hybrid; NZD 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellness benefits

Career growth opportunities

Team collaboration

Performance incentives

Job summary

Placements24 is seeking a Customer Care Representative for a hybrid role in Queenstown. You will act as the main contact for customers, handling inquiries and resolving issues to ensure an excellent service experience.

The role requires strong communication, active listening, and a patient, empathetic approach. Experience with CRM systems and office software is expected. A focus on teamwork and meeting performance goals is essential.

Qualifications

• Prior experience in customer care or customer service.
• Strong communication and active listening skills.
• Proficiency with standard office software and CRM systems.
• Ability to multitask and prioritise effectively.
• Patient, empathetic and positive attitude toward customers.

Responsibilities

• Handle inbound customer inquiries via phone, email, and potentially in-person channels.
• Provide accurate information about products, services, and policies.
• Address and resolve customer issues and complaints promptly and professionally.
• Document customer interactions and maintain records in CRM.
• Escalate complex issues to the appropriate internal teams.
• Contribute to team goals by meeting customer satisfaction and efficiency metrics.

Skills

Customer care

Communication

Active listening

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

CRM systems

Office software

Job description

About the Role

Our client is looking for a motivated and friendly Customer Care Representative to join their hybrid support team in Queenstown, Eastern Cape. This role is essential for ensuring that customers receive exceptional service and support. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about our client's services. This position offers a blend of in-office engagement and remote flexibility, supporting a positive and efficient customer experience.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and potentially in-person channels.
• Provide accurate and helpful information regarding products, services, and policies.
• Address and resolve customer issues and complaints in a timely and professional manner.
• Document customer interactions and maintain updated records in the CRM system.
• Escalate complex issues to the appropriate internal teams for resolution.
• Contribute to team goals by meeting performance metrics for customer satisfaction and efficiency.

Requirements

• Previous experience in a Customer Care or customer service role is required.
• Strong communication and active listening skills.
• Proficiency in using standard office software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively.
• A patient, empathetic, and positive attitude towards customers.
• High school diploma or equivalent; relevant certifications are a plus.

Benefits

• Competitive salary and performance incentives.
• Hybrid work model promoting work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for career growth and ongoing training.
• Supportive team environment focused on collaboration and shared success.