Helpdesk Support Officer

Placements24; Queenstown; Hybrid; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Hybrid work arrangements

Provident fund

IT certifications training

Job summary

Placements24 in Queenstown is seeking a reliable Helpdesk Support Officer to provide first-line IT support to employees and ensure smooth operation of computer systems. You will troubleshoot issues promptly, maintain hardware and software, and assist users with password resets and account management to minimize downtime.

Join a collaborative team in a hybrid work environment offering ongoing training, IT certifications, and career development within a stable organization dedicated to

Qualifications

• Proven experience as a Helpdesk Support Officer or similar IT role.
• Solid understanding of hardware, Windows OS, and basic networking.
• Experience with ticketing systems and remote support tools.
• Strong problem-solving, patience, and customer-focused communication.

Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computers, printers, and peripherals.
• Respond to helpdesk tickets and resolve issues promptly.
• Assist users with password resets and account management.
• Document support procedures and create user guides for common issues.

Skills

Helpdesk experience

Windows OS

Networking basics

Ticketing systems

Remote support

Customer service

Tools

Remote support tools

Printer management

Job description

About the Role

Our client is seeking a reliable and technically adept Helpdesk Support Officer to join their team in Queenstown . This role is essential for providing first-line IT support to employees, ensuring smooth operation of computer systems and resolving technical issues promptly. You will be responsible for maintaining hardware and software, troubleshooting problems, and providing user assistance to minimize downtime. This is a great opportunity for an IT professional looking to contribute to a stable organization and grow within the IT support field. Join a dedicated team in Queenstown committed to technological efficiency.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Respond to helpdesk tickets, prioritizing and resolving issues in a timely manner.
• Assist users with password resets, account management, and basic system troubleshooting.
• Document support procedures and create user guides for common issues.

Requirements

• Proven experience as a Helpdesk Support Officer or in a similar IT support role.
• Solid understanding of computer hardware, operating systems (Windows primarily), and basic networking concepts.
• Experience with ticketing systems and remote support tools.
• Strong problem-solving skills and ability to work under pressure.
• Good communication skills, patience, and a customer-service oriented approach.

Benefits

• Competitive salary and regular performance reviews.
• Comprehensive health insurance and provident fund.
• Opportunities for IT certifications and ongoing training.
• Hybrid work arrangements to support work-life balance.
• A collaborative and supportive work environment in Queenstown .