Service Delivery Manager (relocation on offer)

RWR Health; Wellington; On-site; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

RWR Health is seeking a Service Delivery Manager to lead two 24/7 residential services in New Plymouth, with relocation support up to $10,000 for the right candidate. You will oversee rostering, safety, and quality, while developing capable frontline teams to deliver person-centred support.

You will work with families/whānau, NASC, clinical teams, funders and the General Manager to meet contractual and legislative requirements and to identify opportunities to strengthen services in the region.

Qualifications

• Experience leading frontline or community-based teams in disability/health or social services.
• Proven ability to coach, mentor and manage performance.
• Strong stakeholder engagement with families/whānau, NASC, clinical teams and funders.

Responsibilities

• Lead two 24/7 residential services, coaching and developing frontline teams.
• Oversee daily service delivery including rosters, staffing, incidents, risk, H&S and quality.
• Build strong relationships with people supported, their families/whānau, NASC, clinical teams, funders and community partners.
• Collaborate with General Manager to ensure services meet contractual and legislative requirements and identify growth opportunities.

Skills

Leadership experience

Disability/health sector experience

People management

Stakeholder relationships

Performance management

Driver's license

Education

Relevant tertiary qualification (Level 7+)

Job description

Service Delivery Manager (relocation on offer)

Relocation assistance of up to $10,000 for the right candidate

About the organisation

Our client is an established community based disability support provider operating across the North Island. Their focus is simple but important - supporting disabled people to live the lives they choose, within their own communities. Values-led and people-focused, they are passionate about delivering genuinely person-centred services and building capable, well-supported teams.

About the Job

Based in New Plymouth, you'll lead two 24/7 residential services. The people supported, and their needs, are different, but the goal is the same: high-quality, person-centred support that enables people to live the lives they choose.

• Leading, coaching and developing frontline teams, creating a culture where Support Workers feel safe, valued and confident, while managing performance, recruitment and development.
• Overseeing daily service delivery, including rosters, staffing, resources, incidents, risk, health and safety and quality requirements.
• Building strong relationships with the people supported, family/whānau, NASC, clinical teams, funders and community partners.
• Working alongside the General Manager to ensure services meet contractual and legislative requirements while identifying opportunities to strengthen and grow services.

Relocation assistance of up to $10,000 for the right candidate

Who are we looking for?

• Experience within disability, health, mental health or social services
• Leadership experience with frontline or community-based teams
• Confidence working around complex needs and behaviours
• Strong coaching, mentoring and people-management capability
• Experience managing performance and navigating challenging conversations
• The ability to build constructive relationships with family/whānau while maintaining appropriate professional boundaries
• Confidence working with external stakeholders and navigating the wider disability support system
• Sound judgement, resilience and the ability to remain calm when situations become complex
• A genuine commitment to the rights, choice and independence of disabled people.
• Appropriate Police and Oranga Tamariki clearances (or ability to gain)
• A full driver's licence.
• A relevant tertiary qualification (minimum Level 7) e.g. bachelors in management, nursing, social services, psychology etc

Don't tick every box? We’d still like to hear from you.

Our client recognises that the right person may not come with every piece of experience already in place. You could be an experienced disability leader, a Team Leader ready for greater responsibility, or someone from an adjacent health or social service environment with strong transferable experience. What you will need is drive, curiosity, compassion and a willingness to learn. You'll be an advocate, a problem solver and someone prepared to step in when your team needs you.

What's on offer?

• Salary of $80,000-$110,000, depending on experience
• Five weeks' annual leave
• Monday - Friday business hours
• A shared after hours and weekend on call roster approximately once every couple of months
• Support from an experienced local Service Delivery Manager
• Access to specialist HR, quality and organisational support
• Relocation assistance of up to $10,000 for the right candidate
• An opportunity to help strengthen and grow disability services in Taranaki.