Service Manager – RIDSAS

Community Living; Hamilton; On-site; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Professional development

Flexible benefits

Insurance discounts

Employee assistance program (EAP)

Vaccination program

Job summary

Community Living seeks an experienced Service Manager to lead the Regional Intellectual Disability Supported Accommodation Service (RIDSAS) in New Zealand. You will guide teams delivering specialist support to individuals with complex needs, ensuring safety, quality, and rights-based practice while aligning with Nou Te Mana principles.

You will partner with the Care Manager to drive workforce planning, performance management, and service outcomes, fostering a culture of continuous improvement

Qualifications

• Experience leading teams in disability, health, or related sectors.
• Ability to manage risk, compliance, and service quality in complex environments.
• Strong communication and stakeholder relationship skills.

Responsibilities

• Lead, coach, and develop teams delivering person-centred support.
• Oversee workforce planning, performance management, and staff development.
• Ensure compliance with quality standards, legislation, and contracts.
• Partner with the Care Manager to support positive rehabilitation and wellbeing outcomes.
• Lead risk management, incident response, and safety practices.
• Monitor budgets, staffing and service performance; participate in on-call roster.

Skills

People leadership

Budget management

Communication

Risk management

Coaching & mentoring

Job description

Are you a strong and inspiring people leader who thrives in complex environments? Do you have the resilience, confidence, and operational leadership skills to support teams working alongside people with complex behavioural, forensic, and statutory needs?

We're looking for an experienced Service Manager to join our Regional Intellectual Disability Supported Accommodation Service (RIDSAS), leading teams that provide specialist support to people with intellectual disabilities who are subject to compulsory care and rehabilitation orders. This is a highly rewarding leadership role where you will directly influence positive outcomes for both the people we support and the teams that walk alongside them every day.

About Us

Community Living Limited is a leading provider of support for people with intellectual disabilities living in the community. We take a person‑centred approach and work alongside individuals, whānau, and communities to maximise independence, dignity, and quality of life. RIDSAS is a specialist, legally mandated service providing intensive support, care, and rehabilitation for people with intellectual disabilities who have complex forensic, behavioural, or statutory needs. People supported by RIDSAS are subject to the Intellectual Disability (Compulsory Care and Rehabilitation) Act 2003 and live in our secure and supervised homes, where they receive specialist support within a structured and safe environment.

About the Role

Working alongside the Care Manager, you will lead the operational delivery of RIDSAS services, providing leadership, guidance, and support to teams working alongside the people we support to build skills, develop positive relationships, manage risk, and work towards meaningful life outcomes and greater independence.

You will oversee workforce planning, performance management, service quality, risk management, and operational outcomes, while ensuring services are delivered safely, effectively, and in accordance with legislative and contractual requirements.

This role requires a confident and capable leader who comfortable working within a specialist environment where safety, accountability, professional boundaries, risk management, and relationship‑based practice are critical to successful outcomes.

Our Practice Framework – Nou Te Mana

At Community Living, our practice is guided by Nou Te Mana - "the power is within you." As a Service Manager, you will empower your team to bring the three Pou of Nou Te Mana to life:

Mana Motuhake – Choice & Control - People have the right to make decisions about their own lives. Our role is to support choices, not make them for people.

Whakarangatira – Respect & Dignity - Everyone has inherent worth, identity, culture, and mana. Support is respectful, strengths‑based, and honours dignity and safe risk‑taking.

Whakawhanaungatanga – Meaningful Connections - A good life includes relationships, belonging, and contribution. We support people to build connections and live active lives in their communities.

Key Responsibilities

• Lead, coach, and develop teams to deliver high‑quality person‑centred support.

• Foster a positive, values‑driven culture focused on continuous improvement and excellence.

• Manage recruitment, performance, workforce planning, and staff development.

• Ensure compliance with quality standards, legislation, and contractual requirements.

• Partner with the Care Manager to support positive rehabilitation and wellbeing outcomes.

• Lead risk management, incident response, and health and safety practices.

• Develop strong relationships with whānau, health professionals, statutory agencies, and sector partners.

• Monitor budgets, staffing levels, and service performance measures.

• Participate in the on-call leadership roster.

• Champion the rights, aspirations, and wellbeing of the people we support.

What You'll Bring

• Proven experience leading and managing teams in disability, mental health, health, rehabilitation, corrections, youth justice, or a related sector.

• Demonstrated ability to lead in complex and high‑risk environments.

• Strong coaching, mentoring, and people leadership skills.

• Excellent communication and relationship‑building abilities.

• Experience managing resources, budgets, and service delivery.

• Strong decision‑making and problem‑solving skills.

• The ability to remain calm, professional, and effective during challenging situations.

• A commitment to person‑centred and rights‑based practice.

• Full New Zealand Driver Licence.

• Ability to meet comprehensive Police and Oranga Tamariki vetting requirements.

Highly Desirable

• Experience working with people with complex behavioural, forensic, or statutory needs.

• Knowledge of the Intellectual Disability (Compulsory Care and Rehabilitation) Act 2003. See https://www.legislation.govt.nz/act/public/2003/116/en/latest/#DLM224578

• Experience leading residential or specialist support services.

• Tertiary qualification in Health, Social Services, Management, Psychology, Nursing, or a related field.

What We Offer

• Meaningful mahi that genuinely changes lives.

• A supportive and collaborative leadership team.

• Ongoing professional development and leadership training.

• Discounts on medical and life insurance after 2 years.

• Free annual influenza vaccination and Hepatitis B programme.

• Employee Assistance Programme (EAP).

• Access to MyBoost discounts and offers.

• The opportunity to lead within one of New Zealand's most specialised disability support services.