Service Coordinator

Aotea Group; Taupo; Remote; NZD 45,000 - 65,000; Full time

Job summary

Aotea Waikato is looking for an organised, practical and people-focused Service Coordinator to join our Taupō team. You’ll work closely with our Service Manager to keep the service operation moving from the initial customer call through to scheduling technicians, following up jobs and getting completed work ready for invoicing.

The role includes answering calls, booking work, creating and maintaining jobs in Simpro, scheduling technicians, liaising with customers and suppliers, and providing

Qualifications

• Previous service coordination, administration or trade-industry experience would be great.
• Simpro experience would also be an advantage.

Responsibilities

• Answering customer calls and booking service work
• Creating and maintaining jobs in Simpro
• Scheduling technicians and coordinating workflow
• Following up outstanding and completed jobs
• Liaising with customers, technicians and suppliers
• Ordering parts where required
• Checking completed jobs are ready for invoicing
• Supporting the Service Manager
• Providing general office support and cover when required

Job description

Aotea Waikato is looking for an organised, practical and people-focused Service Coordinator to join our Taupō team.

Working closely with our Service Manager, you’ll play an important role in keeping our service operation moving, from the initial customer call through to scheduling technicians, following up jobs and getting completed work ready for invoicing.

The role includes:

• Answering customer calls and booking service work
• Creating and maintaining jobs in Simpro
• Scheduling technicians and coordinating workflow
• Following up outstanding and completed jobs
• Liaising with customers, technicians and suppliers
• Ordering parts where required
• Checking completed jobs are ready for invoicing
• Supporting the Service Manager
• Providing general office support and cover when required

You’ll need to be organised, accurate, confident talking to people and comfortable working in a busy environment where priorities can change throughout the day.

Previous service coordination, administration or trade-industry experience would be great. Simpro experience would also be an advantage.

Most importantly, we’re looking for someone who fits our team and shares the Aotea Waikato values of Integrity, Safety, Innovation, Sustainability and being Good Buggers.