Scheduling Coordinator

Madison Recruitment; Auckland; On-site; NZD 70,000 - 75,000; Full time

Benefits offered by this job

Parking onsite

Professional development

Collaborative team environment

Job summary

Madison Recruitment is seeking a Scheduling Coordinator in Auckland. This permanent, full-time role involves overseeing service delivery, managing technician schedules and client bookings, and ensuring clear communication across clients, technicians, and internal teams.

The position is based in Ponsonby, Monday to Friday with parking onsite. You’ll support invoicing, CRM updates, and stock planning in a dynamic tech services environment.

Qualifications

• Must be highly organised with strong time management.
• Clear, confident communicator.
• Able to prioritise in a busy environment.
• Detail-oriented with strong follow-through.
• Solutions-focused and proactive.
• Comfortable working independently and in a team.

Responsibilities

• Manage service bookings and support calls.
• Coordinate technician schedules and travel arrangements.
• Communicate with clients, technicians, and project teams.
• Maintain accurate records in CRM and job management systems.
• Support service invoicing and reporting.
• Assist with stocktaking and resource planning.

Skills

Organised

Clear communicator

Prioritisation

Attention to detail

Problem solving

Team player

Tools

CRM software

Job management systems

Job description

Scheduling Coordinator

• Administration & Office Support
• Auckland Central
• Full Time

$70000 - $75000 per annum

About the Company

Our client is a well-established New Zealand technology business at the forefront of smart automation solutions. With a reputation built on innovation, quality, and exceptional customer service, they design and deliver integrated technology systems that enhance the way people live and work. Specialising in intelligent automation, audio-visual technology, connectivity, and smart building solutions, they partner with a wide range of clients across residential, commercial, and bespoke projects. Their solutions are tailored, future-focused, and designed to create seamless user experiences through cutting-edge technology. Known for their collaborative culture and commitment to excellence, this organisation offers the opportunity to work alongside highly skilled professionals on exciting and technically diverse projects. As they continue to grow, they are seeking passionate individuals who enjoy solving problems, embracing innovation, and delivering outstanding outcomes for clients. Are you highly organised and thrive in a fast-paced environment? Join a dynamic team where your coordination skills will keep service operations running smoothly and clients satisfied.

About the Role

We’re looking for a Scheduling Coordinator to oversee service delivery. This permanent position involves managing technician schedules, client bookings, and service systems, all while ensuring effective communication between clients, technicians, project managers, and internal teams.

This role is based in Ponsonby; it’s a full-time position, Monday to Friday and has parking onsite.

Responsibilities

• Manage service bookings and support calls
• Coordinate technician schedules and travel arrangements
• Communicate with clients, technicians, and project teams
• Maintain accurate records in CRM and job management systems
• Support service invoicing and reporting
• Assist with stocktaking and resource planning

About You

• Highly organised with great time management skills
• Clear and confident communicator
• Able to prioritise in a busy environment
• Detail-oriented with strong follow-through
• Solutions-focused and proactive
• Comfortable working independently and in a team

What’s on Offer

• Competitive salary package
• Opportunity to join a supportive, forward-thinking company
• Work in a collaborative team environment
• Ongoing professional development
• Chance to make a real impact in service operations

This is an exciting opportunity to bring your coordination expertise into a vibrant workplace that values efficiency, teamwork, and customer satisfaction.