Service Coordinator

Fire Security Services; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

Fire Security Services in Auckland is seeking a highly organized Service Coordinator to support our local branch. You will coordinate end-to-end service delivery and act as the friendly contact for clients.

This role covers job processing, invoicing, reporting, and technician support, with a focus on accuracy, timeliness, and strong client relationships.

Qualifications

• Proven admin or coordination experience in technical or service industries.
• Excellent communication and interpersonal skills.
• Strong time management and attention to detail.
• Confident using Excel, job management systems and general business software.

Responsibilities

• Coordinate end-to-end job processing – from call logging to invoice completion.
• Provide responsive and helpful customer support (phone, email, and face-to-face).
• Generate and deliver accurate monthly reports for key clients.
• Manage purchase orders in line with company processes.
• Assist technicians with system queries using Uptick software.
• Build strong relationships with major clients and ensure service level targets are met.
• Support month-end meetings and maintain high-quality service standards.
• Provide backup for other team members when needed.

Skills

Admin experience

Customer service

Excel

Communication skills

Team player

Tools

Uptick software

Job management systems

Job description

About the Role

We're on the lookout for a highly organized and customer-focused Service Coordinator to support our Auckland branch. In this vital role, you’ll ensure seamless service delivery to both internal teams and external customers.

From job coordination and invoicing to reporting and technician support, you'll be a key part of making things run like clockwork - all while being the friendly, reliable voice our client’s trust.

Key Responsibilities

• Coordinate end-to-end job processing – from call logging to invoice completion
• Provide responsive and helpful customer support (phone, email, and face-to-face)
• Generate and deliver accurate monthly reports for key clients
• Manage purchase orders in line with company processes
• Assist technicians with system queries using our Uptick software
• Build strong relationships with major clients and ensure service level targets are met
• Support month-end meetings and maintain high-quality service standards
• Provide backup for other team members when needed

To be successful in this role, you will have:

• Proven admin or coordination experience (preferably in technical or service industries)
• Excellent communication and interpersonal skills
• Strong time management and attention to detail
• Confident using Excel, job management systems, and general business software
• A customer-first attitude and team-player mindset
• Ability to stay calm and focused in a fast-paced environment

About the Company:

We are a privately-owned business and a market leader for fire protection and building compliance services across New Zealand. The fire protection industry is about life safety. We live by our values of Courage, Pride, Integrity and Ambition. Looking to be better tomorrow than we were today it’s about doing what’s right, not what is easy.

Why Fire Security Services?

Join Fire Security Services and be part of a purpose-driven team making a real impact. We're a growing, trusted company protecting people and property across Aotearoa. Enjoy a supportive, high-performing team, on-the-job training, and a values-led culture where your work truly matters.

Ready to bring your coordination and customer service skills to a meaningful role?