Customer Coordinator

Switched On Group; Palmerston North; On-site; NZD 55,000 - 75,000; Full time

Job summary

Switched On Group in Palmerston North is seeking a Customer Coordinator to keep maintenance work moving. You will coordinate jobs, communicate with customers, schedule trades, and ensure information is accurate. This role blends admin, problem solving, and proactive service.

You will manage work orders from request to invoicing, monitor KPI targets, and provide reporting. A collaborative team environment and opportunities to improve service delivery are offered.

Qualifications

• Experience in customer service, administration or scheduling
• Strong communication with wide range of people
• Excellent organisational and time management skills
• Attention to detail and accurate record keeping
• Ability to prioritise, solve problems, and adapt to changing priorities
• Good working knowledge of Microsoft Office and databases/work management systems
• Positive, team-focused approach and ownership of work
• Experience in property maintenance, trades, housing or facilities management is advantageous

Responsibilities

• Coordinate maintenance work orders from initial request to invoicing and closure
• Schedule and dispatch trades based on location, skills, availability, and customer requirements
• Communicate with customers throughout the process and set expectations
• Monitor progress and follow up to meet timeframes
• Respond to customer enquiries via phone and email and ensure actions are completed
• Manage customer complaints and work with the team on solutions
• Maintain records and update systems with job and customer information
• Produce reports and support administrative/data management tasks
• Identify trends and opportunities to improve service delivery and efficiency

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Microsoft Office

Job description

We are looking for a Customer Coordinator to join our Palmerston North team.

Keeping maintenance work moving takes great coordination, clear communication, and a genuine commitment to customers. As a Customer Coordinator you will be the person coordinating jobs, working with customers, scheduling trades, following up on outstanding work, and making sure information is accurate and up to date. You will spend your day balancing priorities, solving problems, and keeping people informed.

If you are organised, proactive, and enjoy working with a wide range of people, this is an opportunity to join a team that delivers services that make a real difference to New Zealand communities.

What you will be doing

As a Customer Coordinator, you will be the central point of coordination between customers, trades, and internal teams. You will manage work orders from initial request through to invoicing and closure, ensuring KPI requirements are met and customers remain informed throughout the process.

You will also support the management of customer complaints, provide reporting and administrative support, and work collaboratively with a range of stakeholders to deliver positive outcomes. A day will consist of:

• Managing maintenance work orders from initial request through to completion, invoicing, and closure.
• Scheduling and dispatching the right trade for each job based on location, skills, availability, and customer requirements.
• Communicating with customers throughout the process and ensuring they know what to expect.
• Monitoring work progress and following up to ensure jobs are completed within required timeframes.
• Responding to customer enquiries via phone and email and ensuring actions are followed through.
• Managing customer complaints, investigating issues, and working with the wider team to find practical solutions.
• Maintaining accurate records and updating systems with job and customer information.
• Producing reports and supporting the team with administration and data management tasks.
• Identifying trends, recurring issues, and opportunities to improve service delivery and efficiency

What you will bring

We are looking for someone who can stay on top of multiple moving parts while maintaining a high level of customer service.

Ideally you will have:

• Previous experience in customer service, administration, scheduling, coordination, or a similar role.
• Strong communication skills and confidence speaking with a wide range of people.
• Excellent organisational and time management skills.
• Strong attention to detail and a commitment to accurate record keeping.
• The ability to prioritise work, solve problems, and adapt when priorities change.
• Good working knowledge of Microsoft Office and experience working with databases or work management systems.
• A positive, team-focused approach and a willingness to take ownership of your work.
• Experience within property maintenance, trades, construction, housing, or facilities management would be advantageous but is not essential.

Why Join Us?

You will be joining a supportive team where collaboration, customer service, and continuous improvement are valued. This is an opportunity to apply your coordination skills in a role where you'll build strong relationships, solve everyday challenges, and help deliver quality outcomes for customers.

If you enjoy working in a fast-paced environment, take pride in staying organised, and get satisfaction from seeing jobs through to completion, we would love to hear from you.