Service Coordinator

Redstripe Ltd; Wellington; On-site; NZD 52,000 - 72,000; Full time

Job summary

Redstripe Ltd is seeking a Service Coordinator to join our team in Thorndon, Wellington. This full-time role ensures smooth operation of administrative and support functions, coordinating services and maintaining strong client relationships.

You will act as the backbone of operational efficiency, handling scheduling, documentation, and enquiries while contributing to service quality and business performance. Previous IT/administrative experience is beneficial.

Qualifications

• Strong organisational skills with ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication with diverse stakeholders.
• Basic IT knowledge: password changes, account access, ticket logging, and escalation when needed.
• Interest in IT and ability to learn new systems.
• Proficiency in Microsoft Office and experience with admin systems and databases.
• Attention to detail and accuracy in administrative tasks.
• Ability to work independently and as part of a team.
• Customer service experience; professional and supportive.
• Problem-solving and adaptability to changing priorities.

Responsibilities

• Coordinating and scheduling services to ensure timely delivery and optimal resource allocation.
• Managing administrative tasks including documentation, filing, and record-keeping to maintain organisational systems.
• Acting as a point of contact for clients and internal teams, providing responsive support and managing enquiries.
• Monitoring and tracking service delivery against agreed timelines and quality standards.
• Preparing reports and documentation to support management decision-making and service improvement.
• Supporting the scheduling and coordination of meetings, appointments and events as required.
• Liaising with staff to ensure seamless coordination of services and activities.
• Maintaining accurate databases and systems to support service delivery and business operations.

Skills

Organisational skills

Communication

Customer service

Problem-solving

Teamwork

Multitasking

Tools

Microsoft Office

Ticketing systems

Database management

Job description

About the role

Redstripe Ltd is seeking a Service Coordinator to join our team in Thorndon, Wellington. This is a full-time position that plays a vital role in ensuring the smooth operation of our administrative and support functions. As Service Coordinator, you will be the backbone of our operational efficiency, coordinating services and support across the organisation whilst maintaining strong relationships. This role is essential to our continued success and offers you the opportunity to make a direct impact on our business performance and client satisfaction.

Key responsibilities

• Coordinating and scheduling services to ensure timely delivery and optimal resource allocation
• Managing administrative tasks including documentation, filing, and record-keeping to maintain organisational systems
• Acting as a point of contact for clients and internal teams, providing responsive support and managing enquiries
• Monitoring and tracking service delivery against agreed timelines and quality standards
• Preparing reports and documentation to support management decision-making and service improvement
• Supporting the scheduling and coordination of meetings, appointments and events as required
• Liaising with staff to ensure seamless coordination of services and activities
• Maintaining accurate databases and systems to support service delivery and business operations

What we're looking for

• Strong organisational skills with the ability to manage multiple priorities and deadlines effectively
• Excellent communication abilities, both written and verbal, with the capacity to interact professionally with diverse stakeholders
• Basic IT knowledge, including password changes, account access, ticket logging, and knowing when to elevate technical issues.
• You have an interest in IT and are comfortable learning new systems.
• Proficiency in Microsoft Office applications and experience with administrative systems and databases
• Attention to detail and commitment to accuracy in all administrative tasks
• Proven ability to work independently whilst contributing effectively as part of a team
• Customer service experience that demonstrates a commitment to providing professional support
• Problem-solving capability with the flexibility to adapt to changing priorities and requirements
• Prior experience in IT, call centre or an administrative support role would be advantageous

About us

Redstripe is a small dynamic and forward- thinking IT Company operating in the Wellington region. We are committed to delivering high quality services and solutions to our clients whilst maintaining strong values of professionalism, integrity, and excellence. Our team is comprised of dedicated professionals who are passionate about their work and committed to continuous improvement.