Work Programme Coordinator

Waikato Waters Ltd; Waikato; Hybrid; NZD 65,000 - 82,000; Full time

Benefits offered by this job

Health insurance

Hybrid working

Job summary

Waikato Waters Ltd in the Waikato region is seeking a Works Programme Coordinator to manage fault jobs, planned works, reinstatements and customer connections. You will ensure work orders are created, tracked, communicated and closed accurately and on time.

The role operates standard office hours with a 24/7 operational context, requiring proactive updates to councils and customers and ensuring data quality in Infor.

Qualifications

• Experience in a council customer-related or utility operations environment.
• Strong coordination and communication skills.
• Ability to manage change in a fast-moving operational setting.

Responsibilities

• Receive service requests, create work orders and assign jobs to field crews.
• Provide regular job status updates to councils and customers.
• Obtain field updates, manage schedule changes and flag delays.
• Manage reinstatements, complaints, new connections and planned shutdowns.
• Maintain accurate job data in Infor and support SLA reporting.

Skills

Coordination

Communication

Problem solving

Adaptability

Tools

Infor

Job description

Coordinate faults, planned works and customer requests, ensuring efficient delivery, accurate data and clear communication.

13th October, 2026

He kōrero mō mātou | About us
Waikato Waters is a brand-new, publicly owned water utility bringing together water and wastewater services across the Waikato region — built from the ground up to deliver for communities today and for generations to come.

Te tūranga | The role
Reporting to the Works Programme Lead, the Works Programme Coordinator keeps the day‑to‑day flow of fault jobs, planned works, reinstatements, complaints and customer connections moving smoothly. You’ll ensure work orders are created, tracked, communicated and closed accurately and on time. While our operational environment runs 24/7, this role works standard office hours.

Ō mahi | What you’ll do

• Receive service requests, create work orders, assign jobs to field crews and track progress through to completion
• Provide regular job status updates to councils and customers in line with urgency and agreed communication protocols
• Obtain field updates, manage schedule changes, flag delays and support daily stand‑ups with accurate information
• Manage specialist jobs including reinstatements, complaints, new connections and planned shutdowns
• Maintain accurate job, time, cost and completion data in Infor; support field teams to meet data requirements
• Contribute to SLA reporting and trend analysis

Ō pūkenga | What you’ll bring

You are an operationally minded coordinator with experience in a council or utility environment — reliable, accurate and able to keep multiple balls in the air in a fast‑moving, 24/7 setting.

• Experience working in a council customer‑related or utility operations environment
• Strong coordination and communication skills
• Experience with work management systems (Infor or similar)
• Ability to manage change and ambiguity in a fast‑moving operational environment
• Willingness to operate in a 24/7 environment
• Full driver’s licence (essential)

He aha ai mātou | Why join us

Waikato Waters is being built once — and you’d be part of that. The work is real, the impact is visible, and the team we’re assembling is genuinely exceptional.

• competitive remuneration
• health insurance
• hybrid working where the role allows