Service Coordinator

Aotea Group; Taupo; On-site; NZD 30,000 - 39,000; Part time

Job summary

Aotea Waikato is seeking a Service Coordinator for Taupō to help maintain smooth service operations from the initial customer call to invoicing readiness. The role involves scheduling technicians, managing jobs in Simpro, and coordinating with customers and suppliers in a busy environment.

The ideal candidate is organised, accurate and comfortable handling changing priorities, with experience in service coordination or administration and familiarity with Simpro being an advantage.

Qualifications

• Experience in service coordination or administration is desirable.
• Ability to handle changing priorities in a busy environment.
• Proactive, accurate and people-focused with good organisational skills.

Responsibilities

• Answer customer calls and book service work.
• Create and maintain jobs in Simpro.
• Schedule technicians and coordinate workflow.
• Follow up outstanding and completed jobs.
• Liaise with customers, technicians and suppliers.
• Order parts as required.
• Support the Service Manager and provide general office support.

Skills

Customer service

Scheduling

Communication

Organisation

Tools

Simpro

Job description

Taupō, part-time, 20–30 hours per week

Aotea Waikato is looking for an organised, practical and people-focused Service Coordinator to join our Taupō team.

Working closely with our Service Manager, you’ll play an important role in keeping our service operation moving, from the initial customer call through to scheduling technicians, following up jobs and getting completed work ready for invoicing.

The Role Includes

• Answering customer calls and booking service work
• Creating and maintaining jobs in Simpro
• Scheduling technicians and coordinating workflow
• Following up outstanding and completed jobs
• Liaising with customers, technicians and suppliers
• Ordering parts where required
• Checking completed jobs are ready for invoicingSupporting the Service Manager
• Providing general office support and cover when required

You’ll need to be organised, accurate, confident talking to people and comfortable working in a busy environment where priorities can change throughout the day.

Previous service coordination, administration or trade-industry experience would be great. Simpro experience would also be an advantage.

Most importantly, we’re looking for someone who fits our team and shares the Aotea Waikato values of Integrity, Safety, Innovation, Sustainability and being Good Buggers.