Client Support Coordinator

Accessable; Ōtara-Papatoetoe; In loco; NZD 50.000 - 65.000; Tempo pieno

Descrizione del lavoro

Accessable in Auckland is seeking a motivated Coordinator to join our Client Support team. You will coordinate clients across housing, vehicle, equipment, and service solutions, ensuring exceptional client-centric service and accurate scheduling for technicians.

You will manage calls, assist health professionals and assessors, and keep CRM records up to date while supporting invoicing and collaborative teamwork in a fast-paced environment.

Competenze

• Proven experience in administration, customer service and scheduling.
• Strong communication and organisational skills.
• Experience using CRM systems and Microsoft Office.
• Ability to learn new processes quickly.
• Empathetic, patient and team oriented.

Mansioni

• Coordinate clients across housing, vehicle, equipment and service solutions.
• Provide accurate scheduling support for technicians.
• Handle high-volume calls with professionalism.
• Assist health professionals and assessors with queries.
• Maintain accurate records in CRM and databases.
• Support invoicing and cross-team collaboration.

Conoscenze

Administration

Scheduling

Customer service

Communication

Problem-solving

Multitasking

Attention to detail

Teamwork

Empathy

Learning quickly

Strumenti

CRM systems

Microsoft Office

Data entry

Descrizione del lavoro

Our mission—to provide solutions for better living—guides us every day and reminds us of the positive impact our work has on the lives of tens of thousands of New Zealanders each year. We offer a comprehensive range of disability and rehabilitation equipment, housing modifications, and support services that empower people to live fuller, more independent lives.

Are you an experienced Administrator or Coordinator with a background scheduling dealing with technicians, tradespeople, or in the healthcare sector?

Do you have a solutions-focused mindset, strong initiative, and the ability to anticipate what’s needed next?

We’re looking for a motivated and organised Coordinator to join our busy team based in Airport Oaks, Auckland. In this unique, pivotal role, you’ll be a key link between our clients, whānau, and our wider team, delivering outstanding customer service where no two days are the same.

About the Role

As part of our Client Support team, you will:

• Be a central point of coordination for clients, supporting their journey across housing, vehicle, equipment, and service solutions while providing outstanding client-centric service.
• Support technicians with accurate scheduling and administrative assistance
• Manage a high volume of inbound and outbound phone calls
• Assist health professionals and assessors with application-related queries
• Manage service request applications
• Ensure all information is recorded accurately within CRM systems and databases
• Support invoicing processing
• Work collaboratively within a supportive and fast-moving team environment across all business functions

This is a busy and rewarding role suited to someone who enjoys problem-solving, multitasking, and making a positive difference through excellent service. Your strong admin and scheduling skills and compassionate manner will be key to your success.

What You’ll Bring

• Proven experience in administration, customer service, and scheduling/coordinating
• Strong communication skills with a warm, customer-focused approach
• Proficient in CRM systems and Microsoft Office applications
• The ability to quickly learn and confidently communicate new processes and information
• Excellent problem-solving and critical-thinking skills
• Excellent organisational skills with strong attention to detail
• Ability to remain calm and efficient in a high-volume environment
• A collaborative, team-oriented attitude with a genuine “can-do” approach
• A positive, empathetic, and enthusiastic personality that builds rapport easily with others
• Knowledge of the wider Auckland and Northland regions
• Experience within healthcare, disability services, government-funded services, or a contact centre environment would be advantageous.

Why Accessable?

You’ll be joining a supportive team culture that is collaborative, empathic, and values professionalism and real impact – you’ll finish each day knowing your work and contributions matter.

We offer a safe, welcoming, and inclusive workplace that celebrates diversity and lived experience. If you’re someone who brings energy, integrity, and a drive to make a difference — we want to hear from you.

Please note:

• This is a full time, office-based role.
• You must have the right to work in New Zealand and be willing to undergo a Criminal History Check.
• Overseas applications will not be considered.