Service Coordinator

Talent Connection NZ; Auckland; On-site; NZD 75,000 - 80,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

Talent Connection NZ in Auckland is seeking a Service Coordinator to be the key contact for service requests from first enquiry through to completion. This hands-on role will juggle priorities, keep customers and technicians informed, and ensure each job is managed promptly and professionally.

You'll coordinate maintenance work, liaise with customers, ops managers and technicians, and maintain service data in Uptick.

Qualifications

• Fast-paced service environment experience is essential.
• Experience in field-service or trades environments preferred.
• Strong customer service focus and commitment to client satisfaction.
• Proficient with Microsoft Word, Excel and Outlook.
• Good written and verbal communication with attention to detail.

Responsibilities

• Field enquiries and coordinate service requests from customers and Sales team, ensuring requests are recorded, prioritised and actioned in line with company procedures
• Coordinate maintenance and service work by creating tasks and work orders, arranging required materials, stock and transportation, and activating maintenance work according to schedule
• Liaise with customers, Operations Managers and technicians to monitor progress, provide updates and ensure customer requirements and SLAs are met
• Maintain accurate service information in Uptick, including technician entries, customer portals, documentation, contract costs and information required for invoicing
• Support the wider team with purchase orders, inventory management, branch administration and providing general assistance to field staff and Operations Managers

Skills

Fast-paced service experience

Customer service focus

Microsoft Office proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Talent Connection NZ – Auckland, North Island

Our client is a security and locksmith specialist working across government, financial, corporate, defence and industrial sectors.

We are looking for a Service Coordinator to be the key point of contact for service requests, from first enquiry through to completion. This is a hands‑on coordination role. You'll juggle competing priorities, keep customers and technicians in the loop, and make sure every job is handled promptly, accurately and professionally. It suits someone proactive and solutions‑focused who genuinely enjoys keeping things moving.

What You'll Do

Field enquiries and coordinate service requests from customers and the Sales team, ensuring requests are recorded, prioritised and actioned in line with company procedures

Coordinate maintenance and service work by creating tasks and work orders, arranging required materials, stock and transportation, and activating maintenance work according to schedule

Liaise with customers, Operations Managers and technicians to monitor progress, provide updates and ensure customer requirements and SLAs are met

Maintain accurate service information in Uptick, including technician entries, customer portals, documentation, contract costs and information required for invoicing

Support the wider team with purchase orders, inventory management, branch administration and providing general assistance to field staff and Operations Managers

What You'll Bring

Demonstrated experience in a fast‑paced service environment is essential

Experience from a field‑service or trades environment such as fire protection, HVAC, electrical, facilities/building maintenance, or telecommunications is highly regarded

A strong customer service focus and a genuine commitment to providing a great service experience for clients

Competency in Microsoft applications, including Word, Excel and Outlook

Strong verbal and written communication skills, with excellent attention to detail

A basic understanding of electrical, security and/or data communication terminology is advantageous

What's On Offer

$75,000 - $80,000 per annum plus KiwiSaver

Full-time, permanent role based in Mt Wellington

Work with leading security technologies and solutions across a broad portfolio of corporate, Government and commercial clients

Be part of a supportive and collaborative team environment

If you thrive in a dynamic environment, enjoy solving problems and excel in delivering great customer service, we’d love to hear from you.