Service Coordinator

Engineering and Compressor Services Ltd; Christchurch; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

On-site parking

On-the-job training

Career growth opportunities

Job summary

Engineering and Compressor Services Ltd in Christchurch is seeking a proactive Service Coordinator to manage service appointments, stock control, and customer relationships. The role supports a safe, efficient workshop and helps uphold the company’s reputation as a trusted service provider.

The ideal candidate will have experience in customer service, a can-do attitude, and strong English communication skills. On-site parking and on-the-job training are provided to support growth in this role.

Qualifications

• Previous experience in customer service.
• Excellent command of English, both written and spoken.
• A can-do attitude and team player mentality.

Responsibilities

• Efficiently plan and schedule service work.
• Coordinate service technicians and resources.
• Monitor job progress and meet service deadlines.
• Build strong customer relationships and act as main contact for service requests.
• Prepare service-related documentation and maintain records.
• Liaise between customers, technicians, suppliers and management.
• Ensure compliance with procedures and safety requirements.
• Maintain a clean, well-presented workspace and uphold high standards.

Skills

Customer service experience

Attention to detail

Strong communication

Tools

MS Office (Word, Excel, Outlook)

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Engineering and Compressor Services Ltd – Christchurch, South Island

Are you a proactive and organised individual with a passion for customer service If so, we have the perfect opportunity for you as a Service Coordinator. Whether you have experience within the trade or just a great personality, even just wanting to come off the tools, the role of Service Coordinator could be right for you.

Position Overview:

As a Service Coordinator, you will play a pivotal role in ensuring the smooth operation of the service department. You will be responsible for coordinating service appointments, managing stock control, fostering customer relationships, and promoting a safe and efficient workshop environment. Your efforts will directly contribute to the success and reputation of our clients as a highly trusted service provider in the industry.

We offer:

• Opportunities for career growth and development.
• A supportive and collaborative work environment.
• On-site parking
• On the job training to excelling in this role.

Key Responsibilities:

• Efficiently plan and schedule service work.
• Schedule and coordinate service technicians and resources.
• Monitor job progress and ensure service deadlines are met.
• Build strong customer relationships and act as the main point of contact regarding service requests.
• Prepare service-related documentation.
• Manage service databases, records, and reporting.
• Liaise between customers, technicians, suppliers, and management.
• Resolve customer issues and escape concerns when required.
• Ensure compliance with company procedures and safety requirements.
• Actively engage in our customer-focused team, encouraging feedback, sharing ideas, and participating in team activities.
• Maintain a clean well-presented workspace and uphold high standards for our customers.
• Well organised and efficient

Engineering & Compressor Services is a privately owned organisation thathas over 30 years’ experience in the service and repair of compressed air equipment, our factory trained service technicians are fully equipped to ensure we efficiently maintain, and repair compressed air requirements of customers.We carry a full range of parts for our product ranges as well as all major brands.

Our motto is simple… ‘Quality you can trust’, and to ensure this we source quality, proven and reliable compressed air products to meet and exceed the needs of our customers.

You need:

• Previous experience in Customer Service.
• Common sense.
• Excellent command of the English language both verbal and written.
• A can-do attitude, sound work ethic and be a team player.
• Excellent data entry and numerical skills with attention to detail and accuracy.
• MS Office Skills - Word, Excel and Outlook.
• A professional manner and presentation.
• The experience of working within a team.
• Applicants for this position must have NZ residency or a valid NZ work visa.
• We are after someone who is dedicated, hardworking and passionate about their work as well as someone who places a significant focus on customer service.