National Client Desk Administrator

Aotea security; Upper Harbour; On-site; NZD 45,000 - 65,000; Full time

Job summary

Aotea Security in New Zealand is seeking a National Service Desk Administrator to support our nationwide team and client portfolio. You’ll monitor phones, log and assign jobs, and coordinate communications to keep services moving smoothly.

This fast-paced role rewards ownership, strong organisation, and proactive problem-solving as you become the go-to person for security-related maintenance needs across the country.

Qualifications

• Excellent organisation and time management; able to manage multiple demands and priorities effectively.
• Strong attention to detail.
• Ability to problem solve and think outside the box.
• Excellent interpersonal communication skills and a Team Player.

Responsibilities

• Monitor phones and receive incoming calls from our team and clients.
• Log, assign and monitor progress of jobs and ensure KPI’s are met.
• Assist with communications to support our clients and wider team.
• Provide financial/administration support including monthly client invoicing.

Skills

Organization

Time management

Customer service

Communication

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join Aotea Security, and be a part of New Zealand's largest and most trusted team of integrated Security System providers, with a team of over 200+ people and 17 branches across every region. Proudly part of Aotea Group, Aotea Security have a range of opportunities on offer for Graduates, Apprentices, Semi-skilled and Skilled Security Technicians and Managers. Take the next step in your career and join a supportive, innovative and dedicated team at the forefront of the Electronic security sector.

National Service Desk Administrator

This is an exciting, fast‑paced role where you’ll work alongside some of New Zealand’s most recognised industry professionals, contributing to great outcomes for our people and customers across the country.

You’ll manage your own portfolio of clients and be their go‑to person for all security-related reactive and preventive maintenance needs. If you enjoy building strong relationships, taking ownership, and delivering quality service, this role gives you the perfect opportunity to shine.

Key Responsibilities and Accountabilities

• Monitor phones and receive incoming calls from our team and clients.
• Log, Assign and monitor progress of jobs and ensure KPI’s are met.
• Assist with communications to support our clients and wider team.
• Provide financial/administration support including monthly client invoicing.

Knowledge, Skills and Abilities

• Excellent organisation and time management skills; able to manage multiple demands and prioritize time efficiently and effectively
• Strong attention to detail
• Ability to problem solve and think outside the box
• Excellent interpersonal communication skills and a Team Player

Pre-Requisites of Position

• Experience working in a fast paced and diverse environment

The successful candidate must be eligible to work in NZ.