Auto Service Advisor | Training & Career Growth

Macaulay Motors; Queenstown; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Vehicle discounts

Medical insurance discount

Training and development

Team environment

Career growth

Job summary

Macaulay Motors in Queenstown is seeking a friendly Service Advisor to be the first point of contact for customers in our busy Service Department. You’ll schedule service appointments, prepare repair quotes, process orders, and communicate with technicians to ensure visits run smoothly.

Experience in automotive or service-advisor roles is helpful but not essential; a positive attitude and willingness to learn will be supported with training.

Qualifications

• Experience in automotive or service-advisor roles is helpful but not essential.
• A positive attitude and willingness to learn are required.

Responsibilities

• Greeting customers and being the first point of contact for service enquiries.
• Scheduling service appointments and managing bookings.
• Processing repair orders, quotes and invoices.
• Liaising with technicians to communicate customer concerns.
• Keeping customers updated throughout the service process.
• Coordinating internal service work to meet deadlines.
• Building strong relationships with customers.

Skills

Customer service

Communication

Organized

Team player

Computer literacy

Job description

Macaulay Motors in Queenstown is seeking a friendly Service Advisor to be the first point of contact for customers in our busy Service Department. You’ll schedule service appointments, prepare repair quotes, process orders, and communicate with technicians to ensure visits run smoothly.

Experience in automotive or service-advisor roles is helpful but not essential; a positive attitude and willingness to learn will be supported with training.