Service Advisor - Fixed Term

CAL Isuzu; Hamilton; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Southern Cross Health Insurance

Long Service Awards

Birthday Gift

Free Parking!

Active Social Club

Job summary

CAL Isuzu Hamilton is seeking a motivated Service Advisor to join our busy service team on a fixed-term maternity leave cover. You will be the key link between customers and workshop, ensuring a smooth and professional service experience from booking through to vehicle handover.

In this hands-on role you will manage bookings, liaise with technicians, provide clear timelines and cost updates, and maintain excellent customer communications in a fast-paced environment.

Qualifications

• Experience in a Service Advisor, automotive, or customer service role preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident using computer systems and service scheduling tools.

Responsibilities

• Welcoming and assisting customers in a professional manner.
• Receiving, recording, and managing service bookings and job requests.
• Liaising between customers and workshop technicians regarding job progress.
• Providing accurate updates on timelines, costs and required work.
• Preparing job cards, invoices and service documentation.
• Maintaining strong customer communication throughout the repair process.
• Supporting the workshop and service team with daily coordination.
• Ensuring all service administration is completed accurately and efficiently.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Service scheduling tools

CRM systems

MS Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

CAL Isuzu is New Zealand’s largest Isuzu truck dealership, with branches across Whangarei, Auckland, Hamilton, and Tauranga. Built on strong customer relationships, operational excellence, and a commitment to keeping New Zealand’s transport industry moving, CAL Isuzu continues to grow as a leading name in the commercial vehicle industry.

Our Hamilton branch is currently entering an exciting new phase as we rebuild and transform our Waikato dealership into a modern, state-of-the-art facility — and we are looking for a motivated Service Advisor to join our service team on a fixed-term maternity leave cover.

This is a fantastic opportunity to join a busy and supportive team environment while gaining experience with one of New Zealand’s leading truck dealerships.

About the Role

As a Service Advisor, you will be the key link between our customers and workshop team, ensuring a smooth, professional, and efficient service experience from booking through to vehicle completion and handover.

You’ll work closely with customers, technicians, and the wider service department to help keep jobs flowing efficiently while maintaining a high level of customer communication and satisfaction.

Key Responsibilities

• Welcoming and assisting customers in a professional and friendly manner
• Receiving, recording, and managing service bookings and job requests
• Liaising betweencustomers and workshop technicians regarding job progress
• Providing accurate updates on timelines, costs, and required work
• Preparing job cards, invoices, and service documentation
• Maintaining strong customer communication throughout the repair process
• Supporting the workshop and service team with daily coordination
• Ensuring all service administration is completed accurately and efficiently

About You

• Previous experience in aService Advisor, automotive, or customer service role (truck or automotiveindustry preferred)
• Strong communication and relationship-building skills
• Ability to managemultiple priorities in a fast-paced environment
• Confident using computer systems and service scheduling tools
• Detail-focused,organised, and team-oriented
• Positive attitude with a strong customer service focus

What We Offer

• Opportunity to be part of a major Waikato dealership transformation
• Supportive and experienced Hamilton service team
• Competitive remunerationpackage based on experience
• Southern Cross Health Insurance
• Long Service Awards
• Active Social Club
• Birthday Gift
• Free Parking!