Customer Relationship Consultant

Toyota; Wellington; Hybrid; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Training and development

Career progression

Automotive brand experience

Job summary

Toyota in Wellington seeks a Customer Relationship Consultant to join our busy dealership. You will be a first point of contact, delivering the “Making it Easy” experience and building lasting customer relationships.

You will manage inbound/outbound calls, secure service bookings for eight sites, and ensure data accuracy while staying organized. A proactive, team-focused attitude and excellent communication are essential.

Qualifications

• Experience in customer service roles.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized.

Responsibilities

• Deliver exceptional, personalised service to customers.
• Handle high volume of inbound and outbound calls.
• Secure and manage service bookings across 8 sites.
• Drive customer retention through reminders and campaigns.
• Keep customers informed with timely, accurate information.
• Collaborate with colleagues across the dealership.

Skills

Customer service

Communication

Multitasking

Data accuracy

Tools

CRM software

Job description

Due to an internal promotion, we’re looking for a motivated, customer-focused Customer Relationship Consultant to join our busy Toyota dealership in Wellington!

At the heart of everything we do is our vision of “Making it Easy” for our customers.

As a key member of our Customer Support team, you’ll be one of the first points of contact for our customers, creating positive first impressions and ensuring every interaction is professional, helpful and memorable.

About the Role

This is a varied role where no two days are the same. You’ll manage a high volume of inbound and outbound calls, connect customers with the right department, secure service and repair bookings, and help us build lasting relationships with our customers.

Your ability to listen, communicate clearly and stay organised will be key to ensuring our customers feel valued and well looked after.

Key Responsibilities

• Customer Experience: Deliver exceptional, personalised service in every customer interaction, bringing our “Making it Easy” vision to life.
• Inbound & Outbound Calls: Manage a high volume of calls professionally, answering enquiries and directing customers to the appropriate departments.
• Service Bookings: Secure and manage bookings for vehicle servicing and repairs for our 8 sites, helping keep our service departments running smoothly.
• Customer Retention: Manage service reminders, follow-ups and customer campaigns to encourage repeat business and strengthen customer relationships.
• Customer Communication: Keep customers informed, respond to enquiries promptly and ensure information is accurate and up to date.
• Team Collaboration: Work closely with colleagues across the dealership, providing support to the Service Department when required.
• Data Accuracy: Maintain accurate customer records and booking information to support a seamless customer experience.
• Product & Service Knowledge: Develop your knowledge of our products and services so you can confidently answer questions and communicate the benefits to our customers.

What We’re Looking For

We’re after someone who genuinely puts the customer first and enjoys being part of a supportive, high-performing team.

Ideally you will bring

• A strong customer-centric mindset and a passion for delivering outstanding service.
• Excellent communication and interpersonal skills.
• The ability to multitask, prioritise and remain calm under pressure.
• A positive, solutions-focused approach to customer enquiries and problem-solving.
• Confidence using computers and the ability to learn new systems quickly.
• Strong attention to detail and a commitment to data accuracy.
• A proactive attitude, strong work ethic and a drive to achieve results.
• A team-focused approach, with a willingness to help wherever needed.

Experience in customer service, hospitality, contact centers or the automotive industry would be an advantage, but the right attitude and a genuine passion for people are what matter most.

What We Offer

• Competitive salary plus bonus and incentive opportunities.
• A friendly, supportive and professional team environment.
• Internal and external training to help you succeed.
• Excellent long-term career development opportunities within our company.
• The opportunity to work with a recognised automotive brand and make a real difference to our customers.

If you’re enthusiastic, customer-focused and ready to make a positive impact, we’d love to hear from you!