Toyota Care Consultant

MUSTER LIMITED; Auckland; On-site; NZD 51,000 - 63,000; Full time

Benefits offered by this job

Staff discounts on WOFs, Servicing and

Vehicle Purchases

Job summary

East & South Toyota, a proudly New Zealand–owned dealership group, seeks two Toyota Care Consultants at Botany in South Auckland. You’ll be the first point of contact for service bookings, handling inbound queries, making outbound calls, and guiding customers through WOFs and servicing timelines.

We value a can-do attitude, teamwork, and reliability. You’ll join a high-performing, fast-paced team that rewards effort with progression opportunities and staff discounts on vehicle services and

Qualifications

• 12+ months in Customer Service or Sales, automotive experience preferred.
• Confident delivery and strong communication skills.
• Good time management with multiple priorities.
• Familiarity with multiple systems and quick to learn new tools.
• Customer-first mindset and a positive attitude.

Responsibilities

• Be the first voice customers hear when they call to book service or repair.
• Handle inbound enquiries and make outbound calls as needed.
• Help keep customers on track with WOF and servicing deadlines.
• Maintain accurate customer records and keep data clean.
• Collaborate with service teams to ensure seamless handovers.

Skills

Customer Service

Communication

Time Management

CRM Systems

Tools

CRM Software

Job description

Highlights

• Base Salary Starting from $57,000 (based on experience) + Performance Incentives


• Full-time | Botany Location, South Auckland


• Career Progression That's Real - Not Just Talk

Work with an iconic brand, for a dealership group that truly values its people, in a team environment that is at its core; High Performing, Fun, Focused and Supportive.

We are looking for 2 Toyota Care Consultants to join the team!

Get To Know Us

East & South Toyota has been part of the South and South-East Auckland community for over 35 years.

We're proudly New Zealand-owned, trusted by our customers, and focused on building a team environment that's full of opportunity and driven to deliver great customer experiences.

The Role

Based at our Botany site, you'll be the first voice our customers hear when they call in to book a service or repair. You'll work closely with the service team, handle inbound enquiries (for 60-70% of your time), make outbound calls, and help keep customers on track with their WOF and servicing. The Toyota Care team prides itself on being a high performing, fast paced team that loves to break records, and celebrate our wins together, with food, and more food…

To be successful in this role

You'll have a 'can-do' attitude and love being part of a team, adding value to our culture by just turning up, being present and being yourself!

You'll thrive in our environment

If you're someone who's naturally driven and eager to deliver on all KPI's, cares about good data integrity, and is solutions focused in your strive to deliver top-tier customer experiences day in and day out.

You will 'really' hit the ground running

If you're also good at upselling, great at managing a call back pipeline, have strong attention to detail and a history of following through.

If this sounds like you, you'll fit right in, and we'd love to hear from you!

A Typical Week Consists Of

• Booking service and repair appointments across our four sites.


• Maintaining accurate customer records and keeping our data clean, because the details matter!


• You’ll handle inbound calls, answer general customer questions and resolve issues leaving every customer better off.


• Towards the later end of the week, you’ll make some outbound calls to customers due for a WOF or service, helping them stay safe and road-ready.


• A typical day will always include collaborating with our service departments to ensure seamless customer handovers.

You’ll Bring

• At least 12 months Customer Service or Sales experience preferably in a Contact Centre environment - Automotive experience will be highly regarded.


• Confidence in your delivery and excellent communication skills.


• Good time management as you’ll be used to juggling multiple priorities without dropping the ball.


• A history of using several systems at one time and the ability to pick up new systems quickly.


• An openness to learn new things and a positive, customer-first mindset that's genuinely part of who you are.

We’ll Deliver On

• A team culture that is genuinely at its core; Supportive, Fun, and Focused.


• A base-salary starting from $57,000 (based on experience) plus performance incentives.


• Monday to Friday (mostly) - Our team work 1 in every 8 Saturdays for 4 hours. That equates to 1 half day Saturday every 2 months, which you are welcome to negotiate with your peers to swap or cover if it's not for you.


• Structured onboarding and ongoing training so you can hit the ground running and keep growing.


• Consistent check-in's, regular one on ones, coaching and mentoring from your direct line leader and their 1-Up (this is an important part of their day to day).


• Clear career pathways, with a roadmap to get there. We value those that are engaged and invested. The natural career path is to grow from a Toyota Care Consultant to a Service Advisor, Senior Agent, Team Leader, or Sales Consultant, the choice is yours! We are happy being your 'foot-in-the-door' to a successful Automotive career with East & South Toyota.


• An upcoming outbound growth programme to help build upon your Sales career for those who love to close and back themselves to convert.


• And last but not least; Staff discounts on WOF's, Servicing and Vehicle Purchases.