Service Administrator

Sime Darby; New Zealand; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Collaborative culture

Learning and development opportunities

Employee wellbeing programs

Job summary

Continental Cars Ferrari is seeking a motivated and customer-focused Service Administrator to support our busy Service team in Ellerslie. You’ll be the first point of contact, delivering accurate administrative support and building strong customer relationships to ensure a seamless service journey.

In this role you’ll schedule bookings, process service documents and invoices, maintain customer records in Salesforce, and collaborate with the Service Manager to keep our operations efficient and

Qualifications

• At least basic administration or customer service experience.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational ability.
• Proficient with computer systems and MS Office applications.
• Experience with CRM systems such as Salesforce is advantageous.
• Proactive approach and willingness to support the wider team.
• Ability to multitask while maintaining accuracy and professionalism.

Responsibilities

• Deliver outstanding customer service through phone, email, and in-person interactions.
• Schedule service bookings and manage customer enquiries.
• Prepare and process service documentation, repair orders, invoices, and purchase orders.
• Conduct pre- and post-service follow-ups with customers.
• Maintain accurate customer records and activity within Salesforce.
• Liaise with customers regarding service progress and updates.
• Monitor shared service inboxes and coordinate appointments.
• Process payments and assist with account follow-up as required.
• Support the Service team with general administration and reporting activities.

Skills

Customer service

Communication

Detail orientation

Organisation

Microsoft Office

Salesforce

Proactive attitude

Multitasking

Tools

Salesforce

Microsoft Office

Job description

Company :

Continental Car Services Ltd

Join one of New Zealand’s premier automotive brands and be part of an exceptional customer experience.

Continental Cars Ferrari is seeking a motivated and customer-focused Service Administrator to support our busy Service team. This role is perfect for someone who thrives in a fast-paced environment, enjoys building customer relationships, and takes pride in delivering accurate, efficient administrative support.

As the first point of contact for many of our customers, you’ll play a key role in ensuring every service journey is seamless, professional, and memorable.

Key Responsibilities

Based in Ellerslie and reporting to the Service Manager, you’ll

• Deliver outstanding customer service through phone, email, and face-to-face interactions.
• Schedule service bookings and manage customer enquiries.
• Prepare and process service documentation, repair orders, invoices, and purchase orders.
• Conduct pre- and post-service customer follow-ups.
• Maintain accurate customer records and activity within Salesforce.
• Liaise with customers regarding service progress and updates.
• Monitor shared service inboxes and coordinate appointments.
• Process payments and assist with account follow-up as required.
• Support the Service team with general administration and reporting activities.

What You’ll Bring

• Previous administration or customer service experience, ideally within a service-based environment.
• Effective communication and relationship-building skills.
• Excellent attention to detail and organisational ability.
• Confidence using computer systems and Microsoft Office applications.
• Experience with CRM systems such as Salesforce (advantageous).
• A proactive approach, positive attitude, and willingness to support the wider team.
• The ability to multitask while maintaining accuracy and professionalism.

What can we offer you?

You’ll have the chance to work with a prestigious luxury automotive brand and join an enthusiastic and supportive team committed to excellence. Guided by our values of Trust, Belonging and Success, you’ll feel supported, respected and empowered to perform your best.

We also offer:

• A collaborative and inclusive culture.
• Ongoing learning and development opportunities.
• Employee wellbeing and safety-focused initiatives, free EAP services, discounted Southern Cross, free flu jabs, and companywide activities.
• Career pathways across one of New Zealand’s largest automotive groups.
• Access to exclusive employee benefits and discounts across 100+ retailers.

If you’re enthusiastic about customer service, thrive on organisation, and want to build your career with a leading automotive group, we’d love to hear from you.

The recruitment process includes phone screen, interview, reference and right to work checks.

About Us

Continental Cars Ferrari, a proud subsidiary of Sime Motors, is the exclusive official Ferrari dealership in New Zealand. For over 50 years, we’ve been at the forefront of performance and luxury, offering an exceptional range of Ferrari’s legendary sports cars and high-performance vehicles for discerning drivers who expect nothing less than the best.

From precision engineering to breathtaking design, each Ferrari is a masterpiece that promises an exhilarating driving experience.