Service Advisor

Sime Motors; Auckland; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Sime Motors Privileges

Health benefits

Job summary

Continental Cars Porsche in Newmarket (Auckland) is seeking a professional and customer-focused Service Advisor to join our high-performing service team. Reporting to the Service Manager, you will be the key link between customers and the workshop, ensuring an exceptional service experience from booking to vehicle handover.

The ideal candidate will have automotive service or luxury-brand experience, outstanding communication, strong organisational skills, and the ability to manage multiple tasks

Qualifications

• Experience in automotive service or luxury brand service.
• Excellent communication, organisation and time management.
• Strong attention to detail and documentation.
• Ability to work under pressure and manage priorities.

Responsibilities

• Serve as the main link between customers and workshop.
• Manage service enquiries and bookings.
• Coordinate loan cars and workshop flow.
• Prepare job cards and process invoices.
• Provide follow-up to ensure smooth service.

Skills

Automotive service

Customer service

Communication

Organisation

Job description

**Company :**Continental Car Services LtdContinental Cars **Porsche**, a proud subsidiary of Sime Motors, is New Zealand’s longest-standing Porsche dealership dating back to 1975. With over 40 years of expertise, our team is dedicated to offering personalised service and expert advice, ensuring that every moment behind the wheel is extraordinary. Whether you seek luxury, performance, or both, Continental Cars **Porsche** is here to make your Porsche journey unforgettable. Continental Cars **Porsche** – Driven by Dreams. **The Opportunity** Continental Cars Porsche are seeking a professional and customer‐focused **Service Advisor** to join our high‐performing Newmarket Service team. Reporting to the Service Manager, you will be the key link between our customers and workshop, ensuring an exceptional service experience from booking to vehicle handover. In this role, you will manage service enquiries, support daily workshop flow, coordinate bookings and loan cars, prepare job cards, process invoices, and provide efficient follow‐up to keep our service department running smoothly. **The ideal candidate** We are seeking someone who brings:* Experience in automotive service or customer service (luxury brand experience advantageous).* Excellent communication, organisation, and time‐management skills.* Strong attention to detail and accuracy in documentation.* Ability to work under pressure and manage competing priorities.* High computer literacy and confidence working across multiple systems.* A proactive, positive attitude and strong customer focus. **What’s in It for You?** Joining Porsche means being part of a world‐class, passionate, future‐focused team. You can look forward to: * A premium dealership environment representing iconic brands.* Supportive team culture with ongoing training and development.* Access to the latest systems, tools, and processes.* Staff benefits and recognition programmes.* Competitive salary package with commission. **You will also enjoy the additional benefits:*** Sime Motors Privileges, an employee benefits program with discounted shopping, fuel, retailer in-store discounts and more across 100+ retailers and Sime Motors internal brands.* Health benefits including our Sime Motors Southern Cross Group scheme, offering discounted premiums, spinal, and hearing tests plus an annual flu vaccination every year vaccination every year, EAP support services.* Paid community service and study days, financial assistance toward formal study, and more. **Next steps:** Apply online Now. Suitable candidates will receive a phone screen, interview if shortlisted, and background checks which will include right to work and reference checks.