Service Advisor

Continental Car Services Ltd; New Zealand; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Sime Motors Privileges

Health benefits (Sime Motors/Southern

Paid community service and study days

Staff recognition programmes

Competitive salary with commission

Job summary

Continental Cars Porsche, a Sime Motors subsidiary in Newmarket, is seeking a professional Service Advisor to act as the key link between customers and the workshop, from booking to vehicle handover. You will manage service enquiries, bookings, loan cars, and invoicing to ensure a seamless service experience.

The ideal candidate brings automotive or customer service experience, excellent communication and organisational skills, meticulous attention to detail, and the ability to work under

Qualifications

• Experience in automotive service or customer service is preferred.
• Excellent communication, organisation and time-management skills.
• Strong attention to detail and accuracy in documentation.
• Ability to handle pressure and competing priorities with a proactive attitude.

Responsibilities

• Manage service enquiries from customers and coordinate bookings.
• Support daily workshop flow and loan car arrangements.
• Prepare job cards and process invoices efficiently.
• Provide follow-up to keep the service department running smoothly.

Skills

Industry experience

Customer service

Communication skills

Attention to detail

Time management

Computer literacy

Tools

CRM systems

Workshop management software

Job description

Company : Continental Car Services Ltd Continental Cars Porsche, a proud subsidiary of Sime Motors, is New Zealand's longest-standing Porsche dealership dating back to 1975. With over 40 years of expertise, our team is dedicated to offering personalised service and expert advice, ensuring that every moment behind the wheel is extraordinary. Whether you seek luxury, performance, or both, Continental Cars Porsche is here to make your Porsche journey unforgettable. Continental Cars Porsche - Driven by Dreams.

The Opportunity

Continental Cars Porsche are seeking a professional and customer-focused Service Advisor to join our high-performing Newmarket Service team. Reporting to the Service Manager, you will be the key link between our customers and workshop, ensuring an exceptional service experience from booking to vehicle handover. In this role, you will manage service enquiries, support daily workshop flow, coordinate bookings and loan cars, prepare job cards, process invoices, and provide efficient follow-up to keep our service department running smoothly.

The ideal candidate

• Experience in automotive service or customer service (luxury brand experience advantageous).
• Excellent communication, organisation, and time-management skills.
• Strong attention to detail and accuracy in documentation.
• Ability to work under pressure and manage competing priorities.
• High computer literacy and confidence working across multiple systems.
• A proactive, positive attitude and strong customer focus.

What's in It for You?

• A premium dealership environment representing iconic brands.
• Supportive team culture with ongoing training and development.
• Access to the latest systems, tools, and processes.
• Staff benefits and recognition programmes.
• Competitive salary package with commission.

You will also enjoy the additional benefits:

• Sime Motors Privileges, an employee benefits program with discounted shopping, fuel, retailer in-store discounts and more across 100+ retailers and Sime Motors internal brands.
• Health benefits including our Sime Motors Southern Cross Group scheme, offering discounted premiums, spinal, and hearing tests plus an annual flu vaccination every year vaccination every year, EAP support services.
• Paid community service and study days, financial assistance toward formal study, and more.

Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.