Senior Workshop Manager: Lead 20 Technicians

Stellar Recruitment Pty; Auckland; On-site; NZD 75,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Phone

Strong reputation in industry

Growth opportunities

Supportive leadership

Job summary

Stellar Recruitment Pty is seeking a Service Manager to lead a busy workshop and a team of about 20 technicians in Auckland. You will drive productivity, coordinate resources, and ensure safe, efficient, high-standard work across multiple jobs and locations.

Success comes from balancing technical insight with people leadership, managing priorities, and keeping workflows moving. If you are a strong leader who solves problems and delivers results, this role offers real impact.

Qualifications

• Proven experience leading workshop, service, or operational teams in heavy diesel/transport/automotive/heavy equipment.
• Strong technical understanding to guide technicians.
• Ability to plan resources and maximise utilisation across multiple jobs.
• People leadership with accountability and performance.
• Highly organised with fast-paced environment.
• Strong communication and customer relationship skills.
• Confident decision making and adaptability.
• Hands-on leadership with focus on continuous improvement.

Responsibilities

• Lead, mentor, and support a team of approximately 20 technicians, fostering a positive and high-performing workshop culture.
• Maximise technician utilisation by ensuring the right people are assigned to the right jobs based on skill set, experience, and location.
• Monitor productivity, job progress, and performance metrics to drive operational excellence.
• Manage workflow across multiple jobs, priorities, and customer requirements in a fast-paced environment.
• Work closely with customers, technicians, and internal stakeholders to ensure clear communication and exceptional service delivery.
• Provide technical guidance and support to the team when required.

Skills

Team leadership

Resource planning

Communication

Problem solving

Job description

Stellar Recruitment Pty is seeking a Service Manager to lead a busy workshop and a team of about 20 technicians in Auckland. You will drive productivity, coordinate resources, and ensure safe, efficient, high-standard work across multiple jobs and locations.

Success comes from balancing technical insight with people leadership, managing priorities, and keeping workflows moving. If you are a strong leader who solves problems and delivers results, this role offers real impact.