Service Manager

Stellar Recruitment Pty; Auckland; On-site; NZD 75,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Phone

Strong reputation in industry

Growth opportunities

Supportive leadership

Job summary

Stellar Recruitment Pty is seeking a Service Manager to lead a busy workshop and a team of about 20 technicians in Auckland. You will drive productivity, coordinate resources, and ensure safe, efficient, high-standard work across multiple jobs and locations.

Success comes from balancing technical insight with people leadership, managing priorities, and keeping workflows moving. If you are a strong leader who solves problems and delivers results, this role offers real impact.

Qualifications

• Proven experience leading workshop, service, or operational teams in heavy diesel/transport/automotive/heavy equipment.
• Strong technical understanding to guide technicians.
• Ability to plan resources and maximise utilisation across multiple jobs.
• People leadership with accountability and performance.
• Highly organised with fast-paced environment.
• Strong communication and customer relationship skills.
• Confident decision making and adaptability.
• Hands-on leadership with focus on continuous improvement.

Responsibilities

• Lead, mentor, and support a team of approximately 20 technicians, fostering a positive and high-performing workshop culture.
• Maximise technician utilisation by ensuring the right people are assigned to the right jobs based on skill set, experience, and location.
• Monitor productivity, job progress, and performance metrics to drive operational excellence.
• Manage workflow across multiple jobs, priorities, and customer requirements in a fast-paced environment.
• Work closely with customers, technicians, and internal stakeholders to ensure clear communication and exceptional service delivery.
• Provide technical guidance and support to the team when required.

Skills

Team leadership

Resource planning

Communication

Problem solving

Job description

As the Service Manager, you'll take ownership of a busy workshop operation and lead a team of approximately 20 technicians. You'll be responsible for driving productivity, coordinating resources, and ensuring work is completed safely, efficiently, and to a high standard.

Success in this role comes from understanding both the technical and people side of the business. You'll know how to utilise your technicians effectively, manage changing priorities, and keep workflow moving across a variety of jobs and locations. If you're a strong leader who enjoys solving problems, building capable teams, and delivering results, this role offers the opportunity to make a real impact.

Key Responsibilities:

• Lead, mentor, and support a team of approximately 20 technicians, fostering a positive and high-performing workshop culture.
• Maximise technician utilisation by ensuring the right people are assigned to the right jobs based on skill set, experience, and location.
• Monitor productivity, job progress, and performance metrics to drive operational excellence.
• Manage workflow across multiple jobs, priorities, and customer requirements in a fast-paced environment.
• Work closely with customers, technicians, and internal stakeholders to ensure clear communication and exceptional service delivery.
• Provide technical guidance and support to the team when required.

Benefits:

• Company vehicle and phone
• Join a respected and well-established business with a strong reputation in the industry
• Opportunity to be part of a growing company with a strong pipeline of work
• Supportive and collaborative leadership team that values its people
• Stable, long-term career opportunity with room to make your mark
• Positive team culture and great working environment

About You:

• Proven experience leading workshop, service, or operational teams within the heavy diesel, transport, automotive, or heavy equipment sectors.
• Strong technical understanding with the ability to support and guide technicians when required.
• Skilled at planning resources, allocating workloads, and maximising technician utilisation across multiple jobs and priorities.
• A natural people leader who knows how to get the best out of a team while maintaining accountability and performance.
• Highly organised with the ability to juggle competing demands in a fast-paced environment.
• Strong communication and relationship-building skills, both internally and with customers.
• Confident making decisions, solving problems, and adapting to changing priorities.
• Positive, hands‑on leadership style with a focus on continuous improvement and customer service.