Senior Technical Delivery Lead, Contact Centre & Dynamics
Westpac
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Benefits offered by this job
Job summary
Westpac is seeking a Senior Technical Delivery Lead to guide the Contact Centre Technology squad, overseeing critical platforms that support customer and colleague channels. You will blend service ownership, delivery leadership and hands-on technical direction across contact centre tech, Dynamics 365, platform integration and operational resilience.
Champion stable, well-governed services with risk-aware practices, working with stakeholders and vendors to deliver outcomes that matter for
Qualifications
- Strong technology delivery, service/product ownership or engineering leadership experience.
- Contact centre domain knowledge and Microsoft Dynamics 365 development experience.
- Ability to lead technical direction across architecture, integration, automation, reliability and production support.
- Confidence managing risk, compliance, incidents, vendors, stakeholders and operational resilience in a regulated environment.
Responsibilities
- Manage squad priorities, roadmap, backlog, compliance activities and day-to-day delivery for run and change.
- Collaborate with business stakeholders, engineers and vendors to ensure stable, well-governed contact centre services aligned to outcomes.
Skills
Job description
Westpac is seeking a Senior Technical Delivery Lead to guide the Contact Centre Technology squad, overseeing critical platforms that support customer and colleague channels. You will blend service ownership, delivery leadership and hands-on technical direction across contact centre tech, Dynamics 365, platform integration and operational resilience.
Champion stable, well-governed services with risk-aware practices, working with stakeholders and vendors to deliver outcomes that matter for
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