Senior Leader, Virtual Service & Transformation

Westpac New Zealand Ltd; Christchurch; On-site; NZD 180,000 - 260,000; Full time

Job summary

Westpac New Zealand Ltd. Consumer Banking & Wealth is seeking a Senior Manager, Virtual Service to lead our service and lending contact centre and business services teams, while shaping how virtual banking looks for the future.

You’ll drive performance, evolution and future direction, delivering exceptional customer outcomes today and leveraging digitisation, automation and AI to simplify processes and improve experiences.

Qualifications

• Significant leadership experience in large-scale contact centres.
• Proven track record in transformation and operating model evolution.
• Experience with data-driven, AI-enabled service delivery.

Responsibilities

• Lead performance of service, lending and business services teams.
• Develop strategy for virtual service and contact centres.
• Drive digitisation and automation to improve customer outcomes.

Job description

Westpac New Zealand Ltd. Consumer Banking & Wealth is seeking a Senior Manager, Virtual Service to lead our service and lending contact centre and business services teams, while shaping how virtual banking looks for the future.

You’ll drive performance, evolution and future direction, delivering exceptional customer outcomes today and leveraging digitisation, automation and AI to simplify processes and improve experiences.