Senior Tech Delivery Lead — Contact Centre & D365

Westpac New Zealand Ltd

Auckland

On-site

NZD 120,000 - 180,000

Full time

3 days ago

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Benefits offered by this job

4 weeks holiday, plus 5 wellbeing days

Purchased leave up to 4 weeks per year

Banking benefits, insurance discounts,

Superannuation scheme

Growth and development opportunities

Internal mobility

Recognition and awards

School holiday subsidy

2 Volunteer days per year

Job summary

Westpac New Zealand Ltd in Auckland is seeking a Senior Technical Delivery Lead to guide the Contact Centre Technology squad, balancing service ownership with hands-on technical direction across Dynamics 365, integration and platform reliability.

You will partner with stakeholders, engineers and vendors to ensure stable, compliant services that deliver tangible customer and business outcomes, while coaching teams and aligning run and change work.

Qualifications

Strong technology delivery, service/product ownership or engineering leadership experience.
Contact centre domain knowledge and Microsoft Dynamics 365 development experience.
Ability to lead technical direction across architecture, integration, automation, reliability and production support.
Confidence managing risk, compliance, incidents, vendors, stakeholders and operational resilience in a regulated environment.
Collaborative leadership style with coaching and outcomes focus.

Responsibilities

Guide work of the Contact Centre Technology squad and manage priorities, roadmap, backlog and compliance.
Oversee day-to-day delivery across run and change with stakeholders, engineers and vendors.
Ensure services are stable, well-governed, risk-aware and aligned to customer outcomes.