Technical Delivery Lead

Westpac; New Zealand; On-site; NZD 150,000 - 190,000; Full time

Benefits offered by this job

4 weeks standard holiday plus wellness

Additional leave options up to 4 weeks

Banking benefits and insurance

Superannuation scheme

Development opportunities and internal

Employee recognition

School holiday subsidy

Volunteer days

Job summary

Westpac is seeking a Senior Technical Delivery Lead to guide the Contact Centre Technology squad, overseeing critical platforms that support customer and colleague channels. You will blend service ownership, delivery leadership and hands-on technical direction across contact centre tech, Dynamics 365, platform integration and operational resilience.

Champion stable, well-governed services with risk-aware practices, working with stakeholders and vendors to deliver outcomes that matter for

Qualifications

• Strong technology delivery, service/product ownership or engineering leadership experience.
• Contact centre domain knowledge and Microsoft Dynamics 365 development experience.
• Ability to lead technical direction across architecture, integration, automation, reliability and production support.
• Confidence managing risk, compliance, incidents, vendors, stakeholders and operational resilience in a regulated environment.

Responsibilities

• Manage squad priorities, roadmap, backlog, compliance activities and day-to-day delivery for run and change.
• Collaborate with business stakeholders, engineers and vendors to ensure stable, well-governed contact centre services aligned to outcomes.

Skills

Technology delivery

Service ownership

Engineering leadership

Contact centre domain knowledge

Microsoft Dynamics 365 development

Architecture direction

Risk, compliance & incidents

Vendor & stakeholder management

Operational resilience

Collaborative leadership

Job description

Mō te tūranga | About the Role

We’relooking for a senior Technical DeliveryLeadto guide the work of our Contact Centre Technology squad, supporting critical platforms that help keep customer and colleague channels reliable,secureand continuously improving. This role blends service ownership, deliveryleadershipand hands-on technical direction across contact centre technology, Microsoft Dynamics 365, platform integration, operationalresilienceand engineering excellence.

You’llbe responsible formanaging squad priorities, roadmap, backlog, complianceactivitiesand day-to-day delivery across both run and change. Working closely with business stakeholders, engineers,vendorsand Technology leaders,you’llmake sure our contact centre services are stable, well governed, risk aware and aligned to customer and business outcomes.

Nā tāu rourou | What will you bring?

• Strong technology delivery, service/productownershipor engineering leadership experience.
• Contact centre domain knowledge and Microsoft Dynamics 365 development experience.
• Ability to lead technical direction across architecture, integration, automation,reliabilityand production support.
• Confidence managing risk, compliance, incidents, vendors,stakeholdersand operational resilience in a regulated environment.
• A collaborative leadership style, with the ability to coach engineers, simplify complexity and drive practical outcomes.

This isa great opportunityfor someone who enjoys combining technical leadership with delivery accountability, serviceownershipand meaningful customer impact.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you’ll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development - we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

22 November 2026