Technical Delivery Lead

Westpac New Zealand Ltd; Auckland; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

4 weeks holiday, plus 5 wellbeing days

Purchased leave up to 4 weeks per year

Banking benefits, insurance discounts,

Superannuation scheme

Growth and development opportunities

Internal mobility

Recognition and awards

School holiday subsidy

2 Volunteer days per year

Job summary

Westpac New Zealand Ltd in Auckland is seeking a Senior Technical Delivery Lead to guide the Contact Centre Technology squad, balancing service ownership with hands-on technical direction across Dynamics 365, integration and platform reliability.

You will partner with stakeholders, engineers and vendors to ensure stable, compliant services that deliver tangible customer and business outcomes, while coaching teams and aligning run and change work.

Qualifications

• Strong technology delivery, service/product ownership or engineering leadership experience.
• Contact centre domain knowledge and Microsoft Dynamics 365 development experience.
• Ability to lead technical direction across architecture, integration, automation, reliability and production support.
• Confidence managing risk, compliance, incidents, vendors, stakeholders and operational resilience in a regulated environment.
• Collaborative leadership style with coaching and outcomes focus.

Responsibilities

• Guide work of the Contact Centre Technology squad and manage priorities, roadmap, backlog and compliance.
• Oversee day-to-day delivery across run and change with stakeholders, engineers and vendors.
• Ensure services are stable, well-governed, risk-aware and aligned to customer outcomes.

Skills

Tech delivery

Service ownership

Engineering leadership

Dynamics 365

Architecture

Integration

Automation

Reliability

Production support

Risk management

Compliance

Stakeholders

Vendors

Coaching

Tools

Dynamics 365

Job description

Mō te tūranga | About the Role

We’re looking for a senior Technical Delivery Lead to guide the work of our Contact Centre Technology squad, supporting critical platforms that help keep customer and colleague channels reliable, secure and continuously improving. This role blends service ownership, delivery leadership and hands‑on technical direction across contact centre technology, Microsoft Dynamics 365, platform integration, operational resilience and engineering excellence. You’ll be responsible for managing squad priorities, roadmap, backlog, compliance activities and day‑to‑day delivery across both run and change. Working closely with business stakeholders, engineers, vendors and Technology leaders, you’ll make sure our contact centre services are stable, well‑governed, risk aware and aligned to customer and business outcomes.

Nā tāu rourou | What will you bring?

Strong technology delivery, service/product ownership or engineering leadership experience. Contact centre domain knowledge and Microsoft Dynamics 365 development experience. Ability to lead technical direction across architecture, integration, automation, reliability and production support. Confidence managing risk, compliance, incidents, vendors, stakeholders and operational resilience in a regulated environment. A collaborative leadership style, with the ability to coach engineers, simplify complexity and drive practical outcomes. This is a great opportunity for someone who enjoys combining technical leadership with delivery accountability, service ownership and meaningful customer impact.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 22 November 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.