Senior Dispatcher — Customer Experience & Compliance

Auckland Council; Auckland; Hybrid; NZD 62,000 - 63,000; Full time

Benefits offered by this job

KiwiSaver contribution

Flexible working conditions

Job summary

Auckland Council’s Dispatch team is seeking a dedicated Dispatcher to join our dynamic workforce in Manukau. You will manage customer service requests, complaints, and regulatory enquiries, coordinating with field staff to ensure timely completion and high satisfaction.

The role requires a minimum of 5 years in customer service, strong communication skills, and familiarity with regulatory processes. It offers a permanent, full-time position with rotating shifts across 5:30 am–7:30 pm, 7 days a

Qualifications

• Minimum 5 years proven experience in the delivery of customer service.
• Experience coordinating fast paced customer service operations.
• Experience implementing risk-based prioritisation procedures for service requests.
• Demonstrated effective collaboration with diverse stakeholders to achieve shared objectives.
• Relevant qualification e.g. business administration or extensive relevant industry experience is desirable.

Responsibilities

• Manage customer requests regarding building issues, bylaws, noise and animal complaints, and resource management.
• Monitoring and managing the progress of jobs from initiation to completion.
• Prioritising tasks based on risk assessment and escalating stalled jobs as necessary.
• Ensuring compliance with local government regulations and safety protocols for field staff.
• Contributing to business improvement initiatives and enhancing service delivery.

Skills

Customer service

Regulatory compliance

Communication

Call center

Education

Business administration

Tools

Microsoft Office

Job description

Auckland Council’s Dispatch team is seeking a dedicated Dispatcher to join our dynamic workforce in Manukau. You will manage customer service requests, complaints, and regulatory enquiries, coordinating with field staff to ensure timely completion and high satisfaction.

The role requires a minimum of 5 years in customer service, strong communication skills, and familiarity with regulatory processes. It offers a permanent, full-time position with rotating shifts across 5:30 am–7:30 pm, 7 days a