Auckland Dispatch Leader: Drive Team Performance

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Bascik Transport in Auckland is seeking an Auckland Dispatch Manager in a senior, full-time, permanent role. The position leads a metro despatch team of six, directing delivery planning for sixty trucks and drivers, with a focus on building a culture that motivates staff while upholding high customer standards.

Responsibilities include daily leadership of despatch operations, performance oversight, issue resolution, process improvements, and strong collaboration with fleet and operations

Qualifications

• Strong people-orientated leadership experience including coaching, performance management and workforce planning.
• Demonstrated experience leading a transport despatch, distribution or time-critical logistics operation.
• Excellent oral, written and computer skills.
• Full New Zealand Driver License (F Endorsement preferred).

Responsibilities

• Lead the day-to-day metro despatch function and maintain clear accountability, establish daily priorities and ensure despatchers pre-schedule and maintain practical delivery and collection plans.
• Monitor progress of metro work throughout the day, challenge exceptions early and support despatchers to bring solutions.
• Take ownership for metro service performance and ensure despatchers understand and meet customer expectations, ensuring prompt communication and practical solutions.
• Lead root cause reviews for failures and ensure corrective actions effectively enacted.
• Review despatch processes and systems regularly and implement agreed improvements.

Skills

People leadership

Coaching

Performance management

Workforce planning

Education

Full NZ Driver Licence

Job description

Bascik Transport in Auckland is seeking an Auckland Dispatch Manager in a senior, full-time, permanent role. The position leads a metro despatch team of six, directing delivery planning for sixty trucks and drivers, with a focus on building a culture that motivates staff while upholding high customer standards.

Responsibilities include daily leadership of despatch operations, performance oversight, issue resolution, process improvements, and strong collaboration with fleet and operations