Hybrid Customer Response Coordinator

Auckland Council; Auckland; Hybrid; NZD 65,000 - 70,000; Full time

Job summary

Auckland Council's Waste Solutions department has a permanent full-time Customer Response Coordinator role based at our Manukau office, with a minimum of three days in the office each week and Monday as the team day.

You'll deliver responsive, accurate customer support across Waste Solutions, manage a wide range of enquiries, coordinate service requests, and work with contractors to deliver timely outcomes.

Qualifications

• Proven customer service experience, ideally managing enquiries and resolving issues from start to finish.
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, with a focus on providing clear and professional service.
• The ability to build effective relationships with customers, contractors, and internal stakeholders.
• Strong computer literacy, including Excel, and the ability to quickly learn new systems.
• Experience with SAP, Mohio, or waste services is an advantage.

Responsibilities

• Managing end-to-end customer enquiries, requests, sundry invoice billing and customer escalations related to Waste Solutions services.
• Coordinating and monitoring waste service requests, including bin-related cases and inorganic collection bookings.
• Maintaining accurate records, databases, and reporting to support effective service delivery and decision-making.
• Working closely with contractors and internal teams to resolve customer issues and ensure timely outcomes.
• Identifying opportunities to improve processes and enhance the customer experience.

Skills

Customer service

Communication

Organisation

Excel

SAP

Mohio

Waste services knowledge

Tools

SAP

Mohio

Job description

Auckland Council's Waste Solutions department has a permanent full-time Customer Response Coordinator role based at our Manukau office, with a minimum of three days in the office each week and Monday as the team day.

You'll deliver responsive, accurate customer support across Waste Solutions, manage a wide range of enquiries, coordinate service requests, and work with contractors to deliver timely outcomes.