Customer Response Coordinator

Auckland Council; Auckland; Hybrid; NZD 65,000 - 70,000; Full time

Job summary

Auckland Council's Waste Solutions department has a permanent full-time Customer Response Coordinator role based at our Manukau office, with a minimum of three days in the office each week and Monday as the team day.

You'll deliver responsive, accurate customer support across Waste Solutions, manage a wide range of enquiries, coordinate service requests, and work with contractors to deliver timely outcomes.

Qualifications

• Proven customer service experience, ideally managing enquiries and resolving issues from start to finish.
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, with a focus on providing clear and professional service.
• The ability to build effective relationships with customers, contractors, and internal stakeholders.
• Strong computer literacy, including Excel, and the ability to quickly learn new systems.
• Experience with SAP, Mohio, or waste services is an advantage.

Responsibilities

• Managing end-to-end customer enquiries, requests, sundry invoice billing and customer escalations related to Waste Solutions services.
• Coordinating and monitoring waste service requests, including bin-related cases and inorganic collection bookings.
• Maintaining accurate records, databases, and reporting to support effective service delivery and decision-making.
• Working closely with contractors and internal teams to resolve customer issues and ensure timely outcomes.
• Identifying opportunities to improve processes and enhance the customer experience.

Skills

Customer service

Communication

Organisation

Excel

SAP

Mohio

Waste services knowledge

Tools

SAP

Mohio

Job description

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Auckland Council's Waste department has an opportunity for a permanent full-time Customer Response Coordinator to join the team. Reporting to the Waste Customer Team Leader, this role is primarily based at our Manukau office, with a minimum of three days in the office, including Monday as the designated team day, with flexibility on the location of the remaining office days.

As a Customer Response Coordinator, you'll play an important role in delivering responsive, accurate, and customer-focused support across Auckland Council's Waste Solutions services.

Working as part of a collaborative team, you'll manage a wide range of customer enquiries and service requests, helping ensure waste services are delivered efficiently and customers receive timely, high-quality support.

You could expect to work on:

• Managing end-to-end customer enquiries, requests, sundry invoice billing and customer escalations related to Waste Solutions services.
• Coordinating and monitoring waste service requests, including bin-related cases and inorganic collection bookings.
• Maintaining accurate records, databases, and reporting to support effective service delivery and decision-making.
• Working closely with contractors and internal teams to resolve customer issues and ensure timely outcomes.
• Identifying opportunities to improve processes and enhance the customer experience.

We're looking for a motivated and customer-focused professional who thrives in a busy environment and enjoys finding solutions for customers. You'll be highly organised, able to juggle competing priorities, and confident building positive working relationships with a wide range of people.

To be successful in this role, you will bring:

• Proven customer service experience, ideally managing enquiries and resolving issues from start to finish.
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, with a focus on providing clear and professional service.
• The ability to build effective relationships with customers, contractors, and internal stakeholders.
• Strong computer literacy, including Excel, and the ability to quickly learn new systems. Experience with SAP, Mohio, or waste services is an advantage

Most importantly, you'll bring a positive attitude, a collaborative approach, and a genuine commitment to delivering great outcomes for Aucklanders.

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible.

View a snapshot of some of our employee benefits HERE .

Find a copy of the position description HERE

Applications close: 20th October 2026 Salary Range: $65k-70k

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

Our employer Kiwisaver contribution is additional to the base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.